Victim Services Coordinator

CRA GROUP RECRUITMENT AND PAYROLL LTD; Enfield; On-site; GBP 100,000 - 125,000; Full time

Job summary

A local authority organization is seeking a Victim Services Coordinator to support victims of youth crime in Enfield. This role utilizes a trauma-informed approach to ensure restorative opportunities are available for affected individuals. Responsibilities include delivering victim-focused interventions, maintaining partnerships, and contributing to service development. The ideal candidate will have relevant experience within victim support services and possess strong communication skills. It offers a full-time employment contract for 3 months.

Qualifications

• Educated to GCSE level (or equivalent) in English and Maths.
• Evidence of continued professional and personal development relevant to the role.
• Strong communication and presentation skills, both written and verbal.
• Proven experience of working within the criminal justice system or victim support services.
• Enhanced DBS Certificate is required for this role.

Responsibilities

• Provide support and information to victims of youth crime.
• Develop and deliver victim-focused interventions for children and families.
• Establish and maintain effective partnerships with stakeholders.
• Maintain accurate records and contribute to performance systems.
• Support community-based interventions to strengthen safety.

Skills

Communication skills

Report writing

Data recording

Intervention delivery

Motivating young people

Collaboration

Education

GCSE in English and Maths

Job description

We are seeking a Victim Services Coordinator to join our dynamic well‑resourced Youth Justice Service in Enfield. This is an exciting opportunity to support victims of youth crime using a trauma‑informed child‑first approach, ensuring restorative opportunities are available to those affected.

Based in our state‑of‑the‑art co‑located facility in Enfield Town, you’ll work alongside Children’s Services and Community Safety colleagues as part of a diverse, innovative workforce dedicated to improving outcomes for children and families.

If you are passionate about making a difference, value collaboration, and are committed to restorative and child‑centred practice, we would love to hear from you.

Key Responsibilities

• Provide support and information to victims of youth crime in accordance with the Victims Code of Practice (VCOP).
• Develop and deliver victim‑focused interventions for children and families across Enfield using a trauma‑informed restorative approach.
• Establish and maintain effective partnerships with internal and external stakeholders, including schools, community groups, Family Hubs and the Youth Development Service.
• Offer restorative opportunities, direct and indirect, that promote understanding, accountability, and positive outcomes for both victims and young people.
• Maintain accurate records, ensure timely data collation, and contribute to updates on YJS victim trackers and performance systems.
• Support the development of community‑based interventions and projects that strengthen community safety and cohesion.
• Work collaboratively within a multi‑agency environment, contributing to assessments, planning and reviews to ensure coordinated support.
• Represent the Youth Justice Service at relevant meetings, forums and partnership events.
• Demonstrate professional curiosity and sensitivity when engaging with victims, ensuring all practice aligns with safeguarding principles and trauma‑informed care.
• Contribute to service development by sharing learning, identifying gaps, and supporting innovation in victim services delivery.

Requirements

• Educated to GCSE level (or equivalent) in English and Maths.
• Evidence of continued professional and personal development relevant to the role.
• Strong communication and presentation skills, both written and verbal.
• Competent IT user with experience in data recording and report writing.
• Proven experience of working within the criminal justice system, victim support services or youth justice settings.
• Experience delivering individual and group interventions with victims and/or disaffected children and young people. shoes>
• Demonstrated ability to engage, supervise and motivate young people to achieve positive behavioural change.
• Experience of multi‑agency partnership working, demonstrating collaboration and shared accountability.
• Proven track record of creating SMART personalised intervention plans responsive to assessed needs.
• Ability to work effectively under pressure, manage competing demands and meet deadlines.
• Enhanced DBS Certificate is required for this role.

3‑Month contract with a local authority.

Employment Type: Full Time.