Vice President, Authentication and Identity Management

Mitsubishi UFJ Financial Group; City of Westminster; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading financial services company based in the City of Westminster is seeking an Identity Management Specialist to lead initiatives in support of the Active Directory platform, both on-premise and in Azure. The role involves managing incidents, providing technical guidance, and ensuring service health. Candidates should have strong skills in Microsoft Active Directory and Azure AD, with experience in a large global organization. Strong communication skills and the ability to operate in a fast-paced environment are essential.

Qualifications

• Experience in supporting a global organization with 10,000+ users.
• Work experience in financial services is a bonus.
• Understanding of financial regulations, compliance and standards.

Responsibilities

• Act as the main escalation point for incident analysis.
• Assist team lead in technical direction for Identity Management.
• Maintain the Identity Management platform and ensure service availability.

Skills

Microsoft Active Directory and Windows Server

Azure Active Directory

Ability to create/edit/troubleshoot PowerShell scripts

Excellent communication skills

Results driven

Education

Degree in technology

Tools

Quest AD management tools

ADFS

Privileged Access Management

Job description

Overview

Corporate Technology is responsible for the operation, development and support of all applications across all areas of the business. Corporate Technology ensures IT strategy, architecture and solutions are aligned to business requirements. Within Corporate Technology, the Infrastructure group manages the day‑to‑day running of the technologies that underpin the business systems and focused teams within this portfolio manage the day‑to‑day health, support and future direction of each specialist area.

Main Purpose of the Role: An exciting opportunity is available to join this group as an Identity Management Specialist, who will report to the team lead and provide the technical capability to support the creation of a strategic direction for the Identity Management domain and associated tool set, together with supporting and maintaining overall service health and vendor management. The focus is on MS Active Directory and related technologies, with the Authentication Services team handling day‑to‑day management of the AD platform on premise and Azure AD, technical documentation, maintenance of platform standards and planning of technical direction and strategy.

Responsibilities

• Main escalation point for SME 3rd line BAU incidents and tasks for in‑depth trouble‑shooting and analysis.
• Assist and advise Team Lead on technical direction for Identity Management, especially through technical workshops and 1:1 coaching sessions, to ensure alignment to business strategy.
• Creation and maintenance of technical guides to convey facts simply and effectively to both peers and those less experienced.
• Daily management and maintenance of the Identity Management platform, ensuring service availability; health and performance monitoring & alerting and maintenance of operational & technical documentation.
• Balance technical fact/opinion against business risk/delivered service to provide well‑thought‑through guidance to support technical staff with incident, problem investigation and project decisions.
• Initiate investigation and proactive improvements for standard operating processes and procedures, utilising the current owned/ licensed tools available, to evidence and elevate issues to the management team. Candidate should be comfortable communicating with all levels of the management hierarchy.
• Produce and interpret service performance and security data to provide analysis for investigations; baseline performance and trend reports for management to highlight areas of focus and improvement and ongoing change.
• Play a leading role in educating other tech functions in authentication technology and ensure service delivery and customer satisfaction is at the heart of the team. Encourage teamwork and co‑operation at all times.
• Push use of automation and scripting functionality to simplify and improve all aspects of authentication tasks and monitoring.
• Work with the problem management function under the ITIL framework to investigate potential root causes.

Skills and Experience

Functional/Technical Skills and Knowledge requirements – Essential:

• Microsoft Active Directory and Windows Server
• Azure Active Directory
• Ability to create/edit/troubleshoot PowerShell scripts

Preferred:

• Quest AD management tools (e.g., Quest Change Auditor, Quest Recovery Manager)
• ADFS
• Certificate Services
• Privileged Access Management
• Single Sign‑On configuration methods and protocols
• Varonis DatAdvantage or other file auditing tools
• Cloud‑based resources (Infrastructure as Code, SaaS, Azure fundamentals, etc.)

Personal Requirements

• Excellent communication skills
• Results driven, with a strong sense of accountability
• The ability to operate with urgency and prioritise work accordingly
• Strong decision‑making skills, ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem‑solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment

Additional Qualifications

• Degree (preferable in technology);

• Work experience in financial services (bonus);

• Experience of financial regulations, compliance and standards;

• Must have experience of supporting a global organisation (10,000+ users).

Desirable: managerial/supervisory experience within or of an authentication services team, proactive and self‑managing approach, ability to empower and inspire team members, examples of going above and beyond core duties, ability to future‑plan and set team strategy.

We are open to considering flexible working requests in line with organisational requirements.