Veterinary Receptionist / Administrator

IVC Evidensia UK; Exmouth; On-site; GBP 21,000; Full time

Job summary

A veterinary practice in Exmouth is looking for a proactive Receptionist/Administrator to enhance client care and support the team. You will manage inquiries and appointments while ensuring a welcoming environment. Ideal candidates will have prior experience in veterinary care or strong interpersonal skills. The role offers a competitive salary, generous annual leave, and various employee benefits, including well-being initiatives and training opportunities.

Benefits

6.6 weeks annual leave

Additional leave for birthday

Cycle to work scheme

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Experience in the veterinary field preferred.
• Strong attention to detail required.
• Proactive and calm approach necessary.

Responsibilities

• Greet and assist clients warmly.
• Handle phone and email inquiries.
• Manage appointments and admin tasks.
• Support clinical team coordination.
• Maintain smooth practice flow.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Veterinary knowledge

Organisational skills

Job description

Are you passionate about delivering exceptional client care and supporting a busy veterinary team's success? We’re looking for a friendly, organised, and proactive Receptionist/Administrator to join our dedicated team at our small animal practice in Exmouth.

About Us

We’re a happy, supportive, and progressive practice with a loyal client base and a close-knit clinical team. Our practice is growing, and we’re excited to expand our reception team with someone who brings experience, positivity, and a genuine passion for veterinary care. We encourage ongoing training and development, and we love getting involved in charity events and team socials—because caring for pets is even better when we enjoy it together.

Your Role

As a key point of contact for our clients, you’ll help ensure every visit runs smoothly and every owner feels welcomed and reassured. This is a varied role where no two days are the same, and your organisational skills and veterinary knowledge will make a real impact.

Key Responsibilities

• Greeting and assisting clients with warmth and professionalism
• Handling phone and email enquiries efficiently
• Managing appointments and administrative tasks accurately
• Supporting the clinical team with day-to-day coordination
• Helping maintain a smooth flow throughout the practice

What We’re Looking For

• Experience in the veterinary field (ideal for an experienced veterinary nurse looking for a new challenge)
• Excellent communication and interpersonal skills
• Strong attention to detail and confidence with computer systems
• A calm, caring, and proactive approach
• A genuine enthusiasm for helping people and their pets

Hours & Salary

• 32 hours per week — days and times can be discussed

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £20,387.70 DOE