Veterinary Receptionist

Vets for Pets; Walton-on-Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local veterinary practice in Walton-on-Thames is seeking a full-time team member dedicated to exceptional client service. You will manage client interactions, bookings, and payments while fostering relationships with clients and their pets. The role requires enthusiasm, passion for service, and computer skills. In return, you'll enjoy benefits such as discounts and career development opportunities, contributing to a friendly and supportive environment.

Benefits

20% discount at Vet Group and partner sites

Career development opportunities

Pension plan

Holiday allowance

Qualifications

• Experience in a receptionist role preferred but not essential.
• Ability to manage client expectations and provide support.
• Enthusiasm for service and a passion for pets.

Responsibilities

• Provide exceptional service to clients during visits.
• Manage bookings and payments efficiently.
• Create a welcoming atmosphere for clients and their pets.

Skills

Client service

Computer literacy

Relationship building

Calm and attentive demeanor

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our locally owned Walton‑on‑Thames practice!

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day‑to‑day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is full time working 40 hours a week including 1 in 4 Saturdays with a day off in lieu.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Receptionist experience would be preferred but not essential.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance.

Location

KT12 2SS

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!