Veterinary Receptionist

Dnavetcare; Horsham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable veterinary group in West Sussex seeks a passionate Veterinary Receptionist. The role involves welcoming clients and pets, managing appointments, and providing exceptional support to the veterinary team. Candidates should possess excellent communication skills, organizational abilities, and have a genuine love for animals. This position offers the opportunity to be part of a dynamic and supportive environment committed to high-quality pet care.

Qualifications

• Previous experience as a Veterinary Receptionist or in a similar role.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities and multitasking skills.

Responsibilities

• Greet clients and pets, and assist with scheduling appointments.
• Manage busy reception desk and respond to inquiries.
• Process payments and manage client queries regarding appointments.

Skills

Communication skills

Organizational abilities

Multitasking

Customer service

Computer proficiency

Experience with RxWorks

Job description

About The Role

Are you a passionate and experienced veterinary receptionist looking for an exciting opportunity in West Sussex?

Look no further! Here at Arthur Lodge Vets, we are looking for a dedicated individual to join our incredible team as a Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.

As a Veterinary Receptionist, you’ll be the first point of contact for our clients, you’ll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss! You’ll assist them with scheduling appointments, answering inquiries and providing general support.

More about the role:

• 40 hours per week across 5 days
• Share of weekends on rota

Your day at Arthur Lodge Vets could include:

• Welcoming clients and their pets upon arrival
• Book appointments and arrivals on the RX Works diary
• Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment Booking in follow up appointments for the pet once they have left their initial consultation
• Help the Vet and Nurse team with queries
• Being responsible for paperwork being scanned onto pets digital records
• Liaison with clients regarding queries for appointment booking and medication collection
• Ordering food and medication
• Taking payment immediately after treatment of the pet 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
• Managing an extremely busy reception desk with efficiency and professionalism - and don't forget about those emails coming through or those social media pages!

About You Ideally you will have:

• Previous Experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
• Exceptional communication and interpersonal skills Strong organisational abilities and be able to multitask in a fast-paced environment
• A genuine love for animals and a commitment to delivering outstanding client service Be proficient in computer systems and software, having experience using RxWorks is a MASSIVE plus!

Cuddling pets. Yes, that's a must. Pets are everything to our amazing teams.

About Us

Are You Ready to Be Part of Something Extraordinary?

At DNA Vetcare, we don’t just offer jobs—we offer careers with heart, purpose, and endless possibilities. As an independent, award‑winning veterinary group, we are redefining pet care across the UK. Our ethos is simple yet powerful: Caring, Professional, Service.

Our mission? To provide the highest standards of veterinary care while nurturing and empowering our teams. Whether your passion lies in clinical excellence, leadership, or personal growth, we create opportunities tailored to your ambitions.

We are expanding our exceptional team—and we’re looking for the best.If you thrive in a dynamic, well‑equipped, and incredibly supportive environment, where no two days are the same and the caseload is as diverse as your interests, then this is the place for you. Whether your expertise lies in soft tissue surgery, orthopaedics, internal medicine, ultrasound, ophthalmology, critical care, dermatology, exotics, or customer service, we actively encourage further qualifications and provide the challenging caseloads to support your growth.

Founded in 2006, our surgeries remain proudly independent, and are still led by our two founders who are experienced and passionate veterinary surgeons with years of hands‑on expertise. We understand what it takes to create a fulfilling, rewarding, and inspiring career in veterinary medicine.

If you are passionate about pets and progression, your journey starts here.Take the next step and join a team that truly invests in you.