Veterinary Client Care Advisor

Linnaeus Veterinary; Wakefield; On-site; GBP 13,000 - 27,000; Part time

Job summary

A leading veterinary clinic in Wakefield is seeking a Client Care Advisor to provide exceptional service to clients. The ideal candidate will have a strong background in customer care, preferably in veterinary or healthcare settings, coupled with excellent communication and IT skills. Duties include managing client enquiries and providing a supportive experience throughout the referral journey. This role offers career progression opportunities and a comprehensive benefits package, including generous holidays and wellness programs.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program

Qualifications

• Experience in the veterinary or healthcare sector is preferred.
• Ability to handle client concerns empathetically.
• Understanding of GDPR and client confidentiality.

Responsibilities

• Provide a professional experience for clients.
• Manage referrals and support front-of-house reception.
• Communicate effectively with clinical teams.
• Handle client enquiries and insurance claims.
• Resolve client concerns for satisfaction.
• Use digital tools to support client journeys.
• Collaborate across teams promoting core values.

Skills

Proven customer care experience

Excellent communication skills

Strong attention to detail

Proactive problem-solving skills

Competent IT skills

Tools

Microsoft Office

Practice management systems

Job description

Salary: 26437 per annum pro rata to 13879.43

Hours: 21 hours per week - Monday - Wednesday 8am - 3:30pm

1 in 5 Late shift 12:30pm - 8pm & 1 in 11 Saturdays 8am-5pm

An exciting opportunity has opened for a Client Care Advisor to join our friendly team at Paragon.

If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals then this position could be the ideal fit for you.

Duties will involve

• Providing a warm professional and empathetic experience for clients throughout the referral journey
• Managing referrals booking consultations and procedures and supporting the front-of-house reception experience
• Communicating effectively with clinical teams to ensure efficient diary management and high standards of patient care
• Handling client enquiries insurance claims and payments in line with internal processes
• Resolving low-level client concerns to ensure excellent customer satisfaction
• Using practice management systems inboxes and digital tools to support a smooth client journey
• Working collaboratively across teams while promoting Paragon Referrals core values and positive culture

What we are looking for

• Proven customer care experience ideally within the veterinary or healthcare sector
• Excellent communication organisation and problem-solving skills with a proactive can-do attitude
• Ability to work confidently in a fast-paced multi-disciplinary environment
• Strong attention to detail and a good understanding of GDPR and client confidentiality
• Experience handling low-level complaints and supporting clients empathetically
• Competent IT skills including Microsoft Office and practice management systems
• A flexible supportive team player who thrives under pressure and prioritises outstanding service

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Paragon Veterinary Referrals is part of Linnaeus and Mars Veterinary Health the largest family-owned veterinary company in the world. Being privately owned we can truly be driven by our purpose to create a better world and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up step up and deliver quality services. Youll have access to a huge network of specialists worldwide development opportunities and an easily accessible comprehensive wellbeing package that prioritises your physical and mental health allowing you to focus on what you do best care for pets.

We are committed to fostering a culture that is inclusive and diverse we care about you and want you to be authentic with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Paragon Veterinary Referrals Linnaeus or the role please contact our Talent Acquisition team at