Venue Sales Representative

Octopus Energy Group; England; On-site; GBP 22,770 - 27,830; Full time

Benefits offered by this job

Flexible working environment

Recognition awards

Job summary

A forward-thinking energy company is seeking an Energy Helper to join their field team. You will communicate with customers at events, ensuring high-quality service and meaningful interactions. The role requires experience in customer-facing positions and adaptability to office-based work as needed. Join us for a rewarding career where your contributions are valued.

Qualifications

• Previous experience in customer-facing roles is essential.
• Must demonstrate ability in a customer-centric setting.
• Clear communication with strong listening skills required.

Responsibilities

• Communicate effectively with customers in face-to-face settings.
• Ensure high-quality customer service in every interaction.
• Be flexible to assist with office-based tasks when needed.

Skills

Customer service experience

Sales understanding

Effective communication

Team collaboration

Attention to detail

Autonomous work capability

Job description

Overview

Octopus Energy has exciting opportunities to join our field team as an Energy Helper. We’re changing the landscape of traditional field sales and marketing and reinventing customer interactions. We’re focused on making energy greener and better, for everyone. We put our customers first and are looking for amazing people to help us do that. Here at Octopus, we’re working hard to reinvent face-to-face activity by combining better customer data with our innovative tech platform Kraken Technologies and local targeted marketing to create more detailed and engaging conversations with customers. You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy.

Responsibilities

• Communicate with customers: we aim to be available to people through many channels. In addition to digital advertising, billboards, and TV ads, we have hundreds of friendly energy helpers around the country who speak to customers at events and venues to spread the word about Octopus energy. This will be you.
• Your role will be to ensure every conversation you have delivers excellent customer service.
• You will value meaningful and honest conversations that allow customers to make informed choices and you will pride yourself on ensuring that every interaction is of the highest quality.
• This is primarily a face-to-face role; however, our Energy Helpers need to be flexible. At times of high demand we support customers where we are needed most, so there will be opportunities for more office-based work helping our inbound telesales team or our solar sales team as examples.

What you’ll need

• Previous experience in customer-facing and customer-centric roles.
• An understanding of sales or customer service.
• Experience in a customer-centric setting where you have come up with quick and effective customer solutions.
• Demonstrated track record of customer service or an understanding of what successful customer service is.
• The ability to work collaboratively with your team to influence and inspire.
• Clear communicator with a focus on listening and attention to detail.
• Honest, focused, and committed to delivering the highest levels of customer service.
• Experience of working autonomously.

Why you’ll love it here

• Octopus Energy Group has a unique culture, an organisation where people learn, decide, and build quicker. People work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We reward hard work with perks you actually care about. We have been recognised with awards and positive culture indicators.
• Visit our UK perks hub – Octopus Employee Benefits.

Salary: £25,300 a year

Note: weekend and evening shifts may be required for this role

If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team. If you don’t have a CV to hand, please attach a short message as your CV telling us a bit about you and why you’re interested in a career at Octopus Energy.

If this sounds like you, we’d love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum impact.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.