VACANCY: Operations Support Volunteer

GoodGym; United Kingdom; Remote; GBP 10,000 - 40,000; Full time

Job summary

GoodGym is seeking an Operations Support Volunteer to provide social support to older individuals across the UK. This remote role involves coordinating with volunteers, editing referrals, and supporting the wellbeing of those in need. Commitment of at least one half-day shift weekly is required, offering flexible hours within standard office times.

Qualifications

• Ability to provide information, advice, and assistance appropriately.
• IT literate, able to use your own laptop.
• Previous experience of GoodGym is not essential.

Responsibilities

• Editing referrals for publication to GoodGymers.
• Conducting check-in calls with older individuals.
• Ensuring tasks meet the brief of the referrer.

Skills

Good verbal communication skills

Strong information management skills

Attention to detail

Multitasking

Job description

GoodGym is seeking an Operations Support Volunteer to provide practical and social support for older people across the UK

Operations Support Volunteer

Location: Remote

Salary: Unpaid role Voluntary, A minimum commitment of at least 1 half-day shift each week (office hours of Monday to Friday 9.30 to 6.00)

About GoodGym:

Since the pandemic changed life in the UK, GoodGymers have covered more than one million kilometres to carry out 43,000 good deeds to support our communities. We get fit by doing good - doing tasks like delivering medicines and foodbank parcels, changing light bulbs and clearing garden paths for isolated and older people. We even move furniture to make room for special equipment so that patients can be discharged from hospital.

Behind this help on the ground, is a dynamic team working with our own online referral and volunteer management systems that enable us to receive requests for help and coordinate a response. We partner with organisations including Age UK, NHS, Local Authorities, and British Red Cross in a unique way to deliver prompt, confirmed support to the people who need it.

About the role:

Would you like to be part of our team, volunteering in a fast-moving environment and making a real difference to people’s lives? Your role would start with editing referrals so they are suitable to publish to our GoodGymers and this can involve collaborating with the referrer to get all the information we need. And then, once we have volunteers signed up, you’d be phoning the person we are helping, checking all the details and confirming arrangements. The aim of this process is to help GoodGymers complete the task without a hitch, ensuring that the task we do meets the brief of the referrer and most importantly, that we safely and sensitively support the person who needs help.

You would also assist our team in monitoring the befriending pairings by conducting check-in calls with the older individuals participating in the scheme.

Our referrers tell us our confirmation system sets us apart and that our amazing GoodGymers always go above and beyond. Our Operations Support Volunteers help make this possible, and one of them says “I always know what's expected of me and although it gets busy, it's not stressful because of the support of the rest of the team”. And another says “I enjoy confirming, especially when the person we’re supporting sounds so pleased and grateful for our help”.

You would be part of a supportive team who are always there to answer questions and provide good-humoured help via our Slack channels. We have developed comprehensive training to get you started and there is a Volunteer Toolkit for reference. We’ll support you throughout our onboarding process and help you become one of our team.

The roles are flexible within our office hours of Monday to Friday 9.30 to 6.00 and we would ask that you commit to at least 1 half-day shift each week (you would be very welcome to do more if that would suit you). We will contact you on a Friday inviting you to opt into shifts that suit you for the following week.

Person Specification:

• Good verbal communication skills, particularly over the phone
• Ability to provide information, advice and assistance appropriately to a wide range of individuals
• Strong information management skills and attention to detail
• IT literate, able to pick up new systems quickly and able to use your own laptop
• Ability to multitask and manage changing priorities.
• Previous experience of GoodGym is not essential.
• If you're interested in this role, please fill in this short form and we'll be in touch.

We are looking for the best people to help us provide support to millions of people affected by loneliness in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor. We see diversity as strength and want everyone to be able to be their whole selves at work.

We have a code of conduct in place, and are committed to creating a culture where everyone feels safe and respected.