UX Service Designer

LA International; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consultancy in the UK is seeking a UX Service Designer for a 12-month contract. This role involves understanding user journeys and service systems to enhance user experiences. Key responsibilities include conducting service discovery, creating prototypes, and facilitating workshops. Strong communication and usability skills are essential, along with a degree in UX or a related field. This position offers a hybrid working model, combining remote and onsite collaboration in Manchester, with a pay rate of up to £400 per day.

Qualifications

• Solid experience in a Service Designer position.
• Strong communication and presentation skills.
• Ability to review and prioritize workload effectively.

Responsibilities

• Conduct Service Discovery to deliver user-centered products.
• Create prototypes to demonstrate ideas for service improvement.
• Design and deliver engaging workshops for teams and stakeholders.

Skills

Usability moderating

Experimental design

Test method selection

Statistical analysis

Qualitative analysis

Quantitative analysis

Presentations (verbal and written)

Education

Degree in UX or relevant subject

Job description

UX Service Designer

12 Month contract initially

Based: Hybrid - Remote/2 days p/w onsite in Manchester

Rate: Up to £400 p/d - (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a UX Service Designer to join the team.

Key Responsibilities:

Service designers are interested in what users are trying to do, service systems and processes, and the structure of the organisations that deliver them and user journeys. Service designers work by looking at the wider picture, thinking about how to connect products and services to create a seamless experience for customers (products, people, parts of the organisation) and identify opportunities for areas of improvement which then require support from wider teams to implement.

Create effective partnerships with stakeholders, define and deliver work that creates lasting value and ensures projects achieve their goals through effective discovery, ideation and design right through to delivery and measuring impact.

Able to review a journey from start to finish which extends outside of Digital, a Service Designer is able to provide an end to end view of a products or service without reliance from other teams. This creates a unique perspective that is not held by anyone else in the business but real customers experience every day.

• Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team.
• Build strong relationships with stakeholders and competently present back to them at all levels required. Have confidence pushing back when colleague's views do not align with the project goals or user needs and escalating to the Service Design Lead when required.
• Conducting Service Discovery to identify and deliver high-quality, user-centered products and services
• Create prototypes to demonstrate ideas and how to improve services
• Research the problem space - working with the wider UX team including the research team to form and test ideas, designs and solutions with the needs of real people in mind. Working with user groups to identify business insights. Communicate findings into actionable steps for other stakeholders and teams, ensuring the highest standards are reached and insights can be identified and used.
• Design and deliver engaging workshops for our teams, customers and stakeholders.
• Enable the business focus around customer journey maps and service blueprints to understand how products/services work currently and defining the biggest gaps to develop how they should work in future
• Ideation & critical thinking: Generation of appropriate ideas and effective critique. Help teams understand and improve their creative capability.
• Think holistically a when designing a product or service, while being detail oriented and delivery focus
• Adhering to regulations including Consumer Duty, demonstrating focus on delivering good customer outcomes through consideration of what's the right thing to do for the customer.
• Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our user's experience and making good business decision outcomes.

Key Skills & Experience:

• Usability moderating (all types, particularly one-on-one)
• Experimental design
• Test method selection
• Statistical/qualitative/quantitative analysis
• Presentations (verbal and written)

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Degree in UX or relevant subject and/or solid experience in a Service Designer position
• Strong communication and presentation skills, both written and oral
• Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners
• Experience of effective time management of self
• Ability to review and prioritise workload whilst managing delivery expectations and deadlines appropriately
• Influence appropriate research methods to assure required outcomes
• High level of customer focus and understanding of customer needs
• Ability to user test moderating (all types, particularly one-on-one)
• Ability to conduct participant recruiting/screener creation for research
• Able to execute and analyse usability test sessions
• An understanding of agile development environments and how others work within User Experience teams such as designers and developers
• Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change
• Precise and high attention to detail
• Be passionate about uses of information architecture/usability/accessibility.
• Experience within a research and digital environment.
• Uses strategic insight and aligns user research activities to inform decision making and action.

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.