UX Researcher

eTeam Workforce Limited; Shrewsbury; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global recruitment specialist is seeking a User Researcher to join their team in Shrewsbury. This pivotal role involves designing user-centric digital services that engage people effectively with government departments. Strong user-centered design skills, collaboration with diverse teams, and the ability to articulate stakeholder needs are essential. Candidates will have the opportunity to work both on-site and remotely, requiring occasional travel for team events. Competitive pay of £402 per day and a contract duration of 6 months are offered.

Qualifications

• Solid foundation in user-centered design, from concept to final delivery.
• Proficient with tools, processes, methods, and guiding teams.
• Strong ability to articulate needs of stakeholders.

Responsibilities

• Collaborate with multi-disciplinary teams to create digital services.
• Conduct user research to design effective experiences.
• Create high-quality design concepts and artefacts.

Skills

User-centered design

Collaboration

Prototyping

Stakeholder management

Job description

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: User Researcher
Pay Rate: £402 per day inside IR35
Duration: 6 months
Location: Telford 02 days on site

Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the governments ambition for Client to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customers tax affairs in one, modern and robust IT System.

Why this Role?

This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods.

What you’ll do

• Work collaboratively with user researchers, interaction designers, content designer, service designers and performance analysts, as well as software developers and policy teams to produce outstanding digital services.
• Conduct research and engage with a diverse range of users to design experiences that address real challenges and meet their needs effectively.
• Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes.
• Design in an inclusive and accessible way.
• Work in a multi-disciplinary delivery team.

What you will need:

• Solid foundation in user-centered design, from concept to final delivery.
• Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team.
• Strong ability to understand and articulate the needs of both technical and business stakeholders clearly.
• Skilled in managing stakeholder expectations and handling difficult discussions.
• Experienced in creating rapid paper and digital prototypes.

This role requires client-mandated travel for face-to-face team events for two days each month. Locations may vary from your base location.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.