UX Programme Lead: Education & Adoption

Driver and Vehicle Standards Agency; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency in the UK is seeking a User Experience Manager to lead the User Services User Experience Programme, ensuring alignment with strategic objectives. The role involves managing user feedback, promoting IT services, and enhancing user engagement. Ideal candidates will have strong relationship-building skills and a focus on continual service improvements. Great benefits included such as extensive leave and pension contributions.

Benefits

Employer pension contribution of 28.97%

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Strong stakeholder relationship skills.
• Ability to analyze user feedback for service improvements.
• Experience in promoting user education and IT service adoption.

Responsibilities

• Manage the User Services User Experience Programme.
• Promote knowledge base benefits to Technology Services Teams.
• Ensure user feedback is collated and analyzed.
• Lead improvements in IT functions working with Technology Services.
• Maintain the User Services CSI Register and escalate issues.

Job description

A government agency in the UK is seeking a User Experience Manager to lead the User Services User Experience Programme, ensuring alignment with strategic objectives. The role involves managing user feedback, promoting IT services, and enhancing user engagement. Ideal candidates will have strong relationship-building skills and a focus on continual service improvements. Great benefits included such as extensive leave and pension contributions.