Utilities Scheduler

Go Traffic Management Limited; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

A prominent traffic management company in England is seeking a Utilities Scheduler to efficiently plan and coordinate work through effective communication. The ideal candidate will take ownership of workstreams, schedule tasks according to SLAs, and maintain excellent customer service. Candidates must possess exceptional customer service skills and the ability to work under pressure. This full-time position offers a competitive salary and benefits package.

Qualifications

• Exceptional customer service skills are essential for this role.
• Good verbal communication skills are a must.
• Ability to work efficiently under time pressures.
• Natural planning and organizational skills are required.
• Knowledge of scheduling systems would be an advantage.

Responsibilities

• Coordinate workstreams from receipt to completion.
• Schedule work orders while optimizing travel routes.
• Provide customer service via telephone and webchat.
• Maintain accurate input and upload information.
• Ensure client and operational requirements are met.
• Achieve high levels of customer satisfaction.

Skills

Exceptional Customer Service skills

Good verbal communication skills

Resilience to work under time pressures

Natural ability to plan and organise

Knowledge of planning and scheduling systems

Job description

Utilities Scheduler

Department: United Utilities

Employment Type: Full Time

Location: Lingley Mere, Warrington

Reporting To: Isaac Southern

Compensation: £26,984 / year

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

We are looking for someone to:

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Experience and Qualifications

• Exceptional Customer Service skills
• Good verbal communication skills
• Resilience to work under time pressures
• Natural ability to plan and organise
• Knowledge of planning and scheduling systems would be an advantage

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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