User Researcher: Inclusive Design & Digital Transformation

Capgemini; Newcastle upon Tyne; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading consultancy firm in the UK is looking for a User Researcher to join their Digital Excellence community. The role involves leading user research to improve product understanding and advocate for inclusive design practices. Candidates should have hands-on experience in user research, an active SC clearance, and familiarity with GDS standards. The position offers opportunities for professional growth and collaboration with notable clients, and supports hybrid working models.

Benefits

Flexible working arrangements

Training and development opportunities

Wellbeing programs

Qualifications

• Hands-on experience leading user research and applying appropriate methods.
• Experience across product/service lifecycle phases.
• Active SC (Security Check) Clearance or eligibility.
• Knowledge of GDS service standards and design principles.
• Experience in agile teams and influencing product design.

Responsibilities

• Conduct high-impact research to understand clients' users.
• Lead research efforts and suggest methodologies.
• Plan and execute qualitative studies and quantitative surveys.
• Communicate findings and involve teams in analysis.
• Embed user-centred design practices into teams.

Skills

user research

communication

stakeholder management

facilitation

critical thinking

problem solving

Education

Bachelor's degree in Psychology or related field

Tools

prototyping tools

surveys

assistive technology (JAWS, Dragon)

Job description

A leading consultancy firm in the UK is looking for a User Researcher to join their Digital Excellence community. The role involves leading user research to improve product understanding and advocate for inclusive design practices. Candidates should have hands-on experience in user research, an active SC clearance, and familiarity with GDS standards. The position offers opportunities for professional growth and collaboration with notable clients, and supports hybrid working models.