User Researcher

IBM; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in Leicester is seeking an Experience Consultant to lead research efforts and guide the design of engaging digital experiences. Responsibilities include planning and executing various research studies, collaborating with designers and developers, and mentoring junior researchers. Candidates should have extensive experience in research methodologies, strong analytical skills, and a passion for user-centered design. This role offers opportunities for professional growth in a dynamic environment.

Benefits

Training opportunities

Promotion opportunities

Diversity & Inclusion initiatives

Work-life balance support

25 days holiday plus public holidays

Private medical, dental & optical cover

Group personal pension plan

Qualifications

• Extensive experience with various research methodologies and tools.
• Strong analytical and communication skills.
• Passion for user‑centered design and understanding of user needs.
• Experience in Agile product development lifecycle.
• Proficiency in qualitative user research methods.
• Ability to manage multiple research projects.

Responsibilities

• Lead the planning and execution of research studies.
• Design and facilitate workshops and focus groups.
• Analyze research data and communicate findings.
• Collaborate with cross-functional teams.
• Mentor junior researchers.

Job description

We are seeking an Experience Consultant in Research to lead research efforts that uncover user insights and inform the design of engaging digital experiences.

Responsibilities

• Lead the planning, execution, and analysis of research studies, including ethnographic, generative, and quantitative methods.
• Design and facilitate workshops, focus groups, and co-creation sessions to generate user‑centric solutions.
• Analyze research data, creating reports and presentations that effectively communicate findings.
• Collaborate with designers, developers, and product managers to integrate user insights into the design process.
• Mentor junior researchers, providing guidance and feedback on their work.

Qualifications

• Extensive experience with various research methodologies and tools.
• Strong analytical and communication skills, with a proven track record of presenting findings to diverse audiences.
• Passion for user‑centered design and a deep understanding of user needs and behaviours.
• Experience of planning, scoping, conducting, analysing and communicating user research throughout the Agile product development lifecycle.
• Experience of qualitative user research methods including usability testing, ethnographic observation, interviews, surveys, contextual inquiry and focus groups.
• Experience of working within an Agile scrum team working across designers, product owners, developers and other researchers to prioritise research opportunities to support the roadmap in a fast‑paced, rapidly changing environment.
• Able to demonstrate the ability to translate research findings into specific prioritised recommendations to improve product designs.
• Ability to manage multiple research projects and stakeholder expectations.

Company and Benefits

As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. You must be able to hold or gain a UK government security clearance.

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long‑term career growth and development opportunities in an environment that embraces your unique skills and experience.

• Many training opportunities from classroom to e‑learning, mentoring and coaching programs and the chance to gain industry recognised certifications.
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us.
• Feedback and checkpoints throughout the year.
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and processes as well as our Employee Champion teams and support networks.
• A culture where your ideas for growth and innovation are always welcome.
• Internal recognition programs for peer‑to‑peer appreciation as well as from manager to employees.
• Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme.
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Programme, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.