User Researcher

Talent; Remote; GBP 60,000 - 80,000; Part time

Job summary

A digital services company is seeking a Senior User Researcher to lead efforts in transforming public digital services. This role involves creating user journey maps and integrating AI tools to enhance user experiences. You will document business requirements and work closely with stakeholders to drive design decisions through narrative techniques and research. Experience with Government Digital Service standards is necessary for success in this position. This is a remote role offering competitive rates for a duration of four months.

Qualifications

• Proven experience in creating user journey maps that address real user needs.
• Knowledge of incorporating AI agents into user workflows for improved experiences.
• Strong communication skills to navigate complex design decisions.

Responsibilities

• Translate user research into actionable insights and journey maps.
• Identify innovative opportunities to enhance user experiences.
• Define business requirements while optimizing data collection strategies.
• Lead design discussions with stakeholders through evidence-based storytelling.

Skills

User research

AI integration

Data collection strategies

Stakeholder communication

Journey mapping

Job description

Senior User Researcher – Public Sector

Remote Working

£500-£550 per day Inside IR35

4 Months Initially

Help shape the future of digital public services. We are looking for a forward‑thinking Senior User Researcher to drive the evolution of our digital platform. In this role, you will move beyond the basics to explore how interactive tools and AI can revolutionise the way we meet user needs. You won’t just be validating current performance; you will be building the data infrastructure and strategic roadmap required to support future service expansion.

Responsibilities

• Translate user research into actionable insights, creating detailed "As‑Is" and "To‑Be" journey maps specifically for the Teaching Vacancies service.
• Identify strategic opportunities for innovation, specifically looking for ways to integrate AI and interactive tools into the user journey to enhance the experience.
• Define and document business requirements, balancing project objectives with the need to increase first‑party data collection for marketing optimisation.
• Lead design walkthroughs with stakeholders, using compelling storytelling, evidence‑based research, and design artefacts to justify decisions and drive the design direction.

Qualifications and Experience

• Demonstrated success in using user research to build "As‑Is" and "To‑Be" maps that solved tangible user problems and informed service design decisions.
• Experience in modernising user experiences by successfully incorporating AI agents or interactive tooling into established workflows.
• A strong understanding of how to align user needs with business goals, specifically showing past success in optimising data‑collection strategies for marketing purposes.
• Expert‑level communication skills, with the ability to use narrative techniques and robust evidence to guide stakeholders through complex design decisions and justify strategic direction.
• Experience working within Government Digital Service (GDS) standards or on complex public sector service design projects is required for this role.