Urgent Care Assistant

HealthHero; Keynsham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare service provider in Keynsham is seeking an Urgent Care Assistant to support Integrated Urgent Care services. The role involves driving clinicians to patients and providing reception support, requiring strong communication skills and a full UK driving license. Flexible shift patterns including evenings and weekends are part of the job. Benefits include competitive pay, holiday entitlement, and a supportive work environment. Full training will be provided.

Benefits

Competitive rate of pay with enhancements

Discretionary staff bonus scheme

Generous holiday entitlement

Company Pension Scheme

Simply Health cash plan membership

Life Assurance

Free staff parking

Qualifications

• Confidently interact with patients, relatives, and carers.
• Effective communication skills under pressure.
• Full UK Driving License with no more than 6 penalty points required.

Responsibilities

• Drive clinicians to patients' homes safely.
• Provide non-clinical support to patients and clinicians.
• Maintain cleanliness of the Treatment Centre.

Skills

Driving skills

Compassionate communication

Attention to detail

Strong administration skills

Job description

Overview

HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis. Our shift patterns are varied, inclusive of weekday evenings, weekend work and some overnight sessions. Shift patterns and rota flexibility can be discussed at the application stage.

About the role

As an Urgent Care Assistant, you will undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role involves non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. A degree of flexibility is required, and there may be occasional opportunities to work outside of contracted hours to facilitate smooth operational running. Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. Rota may include a variety of the hours below:

• Monday – Friday 18:15/18:30 – 23:00 (Evenings)
• Monday – Friday 23:00 – 08:00 (Overnights)
• Saturday – Monday 08:00 – 08:00 (Encompassing AM/PM/Evening or Overnight Shifts)
• Overnight working will be required as part of the role and will form part of the rota

Key duties

Driving

• Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations
• Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped
• Accurate recording of all medications and consumables used while on shift

Base

• First point of contact for the patient or carer/relative in our designated Treatment Centres
• Supporting Clinicians while on shift
• Communicating with patients in person and via the telephone (comfort & welfare checks)
• Ensure the Treatment Centre is kept clean and tidy

Medication and Stock Management

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables
• Replenishing car stock at the end of your shift
• Understanding stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided. The Urgent Care Assistant role is varied and may involve duties ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. A driver's medical may be required if successful at interview.

About You

As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who support the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers
• Demonstrate compassion and respect
• Possess excellent attention to detail
• Have strong administration skills
• Be personable, engaging and reassuring
• Work confidently under pressure and act professionally in emergency or stressful situations

Requirements: A full UK Driving License (with no more than 6 penalty points) and a good level of driving experience are essential for this role.

About Us

Our Integrated Urgent Care (IUC) service is offered to patients registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. Medvivo became part of the HealthHero group in 2020, providing Integrated Urgent Care service provision and expertise. We are a leader in digital primary care, serving millions across the UK, Ireland, France and Germany, with a mission to improve lives and simplify healthcare. We are proud to be recognised as a Great Place to Work and have been featured on the Sunday Times 100 Tech list.

We are committed to excellence in person-centred care, investing in people, resources and technology to continuously improve our services and culture, reflected in two consecutive outstanding Care Quality Commission ratings.

Why us?

Our SOAR values (Simplify, Own, Aspire, Respect) guide us daily. We offer competitive benefits and a focus on a supportive culture. Details below are indicative of what we offer.

What we offer

• A competitive rate of pay with evening and weekend enhancements up to £17.15/hr (dependent on shift times)
• Discretionary staff bonus scheme
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance
• Free staff parking

Apply

If you would like to make a difference and think this is the role for you, we would love to hear from you. For questions or to arrange an informal conversation, please contact our Recruitment Team at [e-mail]

Closing Date: Monday 8th December 2025 (5pm) – this role has a fixed closing date. Working base: Keynsham.

Additional Information

• The successful applicant will need an Enhanced DBS which will be applied for by us upon confirmation of appointment
• We reserve the right to close this job if we receive a sufficient number of applications
• We are unable to offer sponsor licences to candidates who require sponsorship from their employer

Equality, Inclusivity and Diversity

We welcome applications from all suitably qualified candidates and are committed to equality, inclusivity and diversity. We are a Disability Confident Employer and will provide reasonable adjustments on request. Please contact [e-mail] with any adjustments.

Safeguarding

Please see here for information relating to safeguarding as a provider of healthcare.