Uptime Engineer

SMT GB; Pontypridd; On-site; GBP 35,000 - 55,000; Full time

Job summary

A machinery firm is seeking an experienced desk based Uptime Engineer to enhance operational efficiency and minimize downtime. The ideal candidate has strong technical knowledge, excellent communication skills, and the ability to build relationships with customers. You will develop maintenance strategies and generate sales leads while collaborating with internal teams. Benefits include health plans, retirement support, and enhanced sick pay.

Benefits

Health Cash Plan

Free Physio Access

24/7 GP Service

Enhanced Sick Pay

Family Leave

Pension matching up to 5%

Car Leasing schemes

Cycle to Work

Discounts Platform

Qualifications

• Experience in a Heavy Plant Engineer role with diagnostic and repair experience.
• Passionate about delivering exceptional levels of customer service.
• Able to produce and understand technical reports.

Responsibilities

• Develop maintenance strategies to improve reliability and performance.
• Ensure systems are updated with accurate machine population data.
• Use inspection reports to identify and address machine issues.
• Generate sales leads for high-value work and promote service solutions.

Skills

Good technical knowledge of current heavy plant mechanical systems

Excellent communication skills

Ability to troubleshoot and solve problems efficiently

Strong IT skills with MS packages

Ability to build good working relationships

Education

NVQ Level 3 in Plant Maintenance or equivalent

Job description

Overview

Grade: 13

Location: Vacancies in our Horsham, Birmingham, Duxford, Treforest and Warrington

Contract: Full-time, permanent

SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge. Working as a desk based Uptime Engineer, you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity.

What you'll be doing

• Develop maintenance strategies based on contract fleet trends to improve reliability and performance
• Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly
• Use inspection reports, oil analysis, and internal systems to identify and address machine issues
• Oversee and support parts and service quotes to increase incremental work on contract machines
• Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs
• Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions
• Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance
• Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle
• Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently
• Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required

Qualifications

What you'll bring

• NVQ Level 3 in Plant Maintenance or equivalent
• Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
• Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
• Excellent communication skills both written and verbal
• Passionate about delivering exceptional levels of customer service
• Ability to troubleshoot and solve problems efficiently
• Able to build good working relationships with internal and external stakeholders at all levels
• Able to produce and understand technical reports
• Ability to work at pace and using own initiative
• Strong IT skills with the ability to use all MS packages and systems

• Desirable: Experience working in a technical support or project coordination
• Condition Monitoring experience

Benefits

What's in it for you?

Alongside a competitive salary we offer you a host of fantastic benefits.

Taking Care of You

• Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade
• Free Physio Access - Speak to a physio by phone or video
• 24/7 GP Service - Private GP access anytime
• That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits

Life Outside of Work

• Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover
• Family Leave - Enhanced maternity, paternity and adoption leave
• IVF Support - Paid time off for treatment and appointments
• Retirement Support - Enjoy bonuses and phasedown days when its time to retire

Financial Extras

• Pension - We match your contributions up to 5%
• Car Leasing - Salary sacrifice schemes through Tusker or Octopus
• Cycle to Work - Save on a new bike and accessories
• Discounts Platform - Save on groceries, holidays, shopping and more

Feeling Part of the Team

You'll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.