Unlicensed Property Investigation Team Support Officer

Adecco; Ealing; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for an Unlicensed Property Team Support Officer to support public enquiries and manage communications in Ealing, West London. This role requires excellent organisational skills, proficiency in Microsoft Office, and a customer-focused approach. The position offers a hybrid working model and is a full-time contract with a potential for extension.

Qualifications

• Experience in a customer-focused environment.
• Ability to prepare letters, reports, and legal documents.
• Knowledge of private sector housing regulations.

Responsibilities

• Act as the first point of contact for public enquiries.
• Monitor and manage communications across email, phone, and web platforms.
• Liaise with HM Courts and Tribunals Service regarding prosecutions.

Skills

Strong organisational and time management skills

Excellent interpersonal and communication abilities

Attention to detail and accuracy

Education

Minimum GCSEs in English and Maths (Grade C or above)

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Overview

Job Title: Unlicensed Property Team Support Officer
Location: Ealing, West London - Hybrid working available
Hourly rate £18.86 PAYE / £24.92UMB Per Hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 35 hours
ASAP Start

Responsibilities

• Act as the first point of contact for public enquiries, providing accurate information and correspondence.
• Monitor and manage communications across email, phone, and web platforms.
• Maintain and update databases, prepare reports (including financial data), and support performance tracking.
• Assist in training and supporting junior and temporary staff.
• Liaise with HM Courts and Tribunals Service regarding prosecutions and appeals.
• Handle complaints, FOI requests, and member enquiries with professionalism and care.
• Ensure compliance with data protection, safeguarding, and equality policies.

Essential Skills & Knowledge

• Strong organisational and time management skills.
• Excellent interpersonal and communication abilities.
• Attention to detail and accuracy in administrative tasks.
• Ability to prepare letters, reports, and legal documents.

Experience & Qualifications

• Experience in a customer-focused environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• Knowledge of private sector housing regulations.
• Minimum GCSEs in English and Maths (Grade C or above) or equivalent.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser