UK Hybrid SaaS Customer Success Manager

OneStream Software; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading finance technology company seeks a Customer Success Manager to oversee customer portfolios, ensuring satisfaction and adherence to business objectives. This hybrid role involves collaboration with sales teams to identify upselling opportunities. Ideal candidates have significant experience in customer success within SaaS environments, strong relationship management skills, and a focus on achieving business outcomes. The role requires travel up to 50% for client engagements.

Benefits

Transparency around corporate structure, salary, and benefits

Core value of customer success

Training opportunities

Strong culture and camaraderie

Qualifications

• Minimum of 5 years overall professional experience.
• At least 3 years in a Customer Success role within a SaaS technology company.
• Demonstrated ability to foster customer relationships and support business outcomes.

Responsibilities

• Oversee a portfolio of customers to drive satisfaction and renewals.
• Collaborate with sales teams to explore upselling opportunities.
• Act as a primary advocate for customers, addressing their needs.

Skills

Customer Success management

Relationship management

Problem-solving

Communication skills

Organizational skills

Education

Degree in Business, Accounting, Finance, Information Technology, or related field

Tools

SaaS platforms

CPM Software

Job description

A leading finance technology company seeks a Customer Success Manager to oversee customer portfolios, ensuring satisfaction and adherence to business objectives. This hybrid role involves collaboration with sales teams to identify upselling opportunities. Ideal candidates have significant experience in customer success within SaaS environments, strong relationship management skills, and a focus on achieving business outcomes. The role requires travel up to 50% for client engagements.