UK Customer Fulfillment Lead: Planning, KPIs & Growth

Ball Corporation; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading packaging manufacturer in Luton seeks a Customer Fulfilment Manager to lead the UK Customer Fulfilment team. Responsibilities include managing production scheduling, maintaining customer satisfaction, and optimizing costs. The ideal candidate will possess a bachelor's degree and strong organizational, communication, and leadership skills. This role offers an opportunity to advance your career in a sustainable manufacturing environment.

Qualifications

• Experience in a sales, planning or customer oriented team.
• Previous experience in a high volume fast pace customer service environment.
• Understanding of IBP or Sales and Operations Planning (S&OP).

Responsibilities

• Ensure efficient execution of UK Customer Fulfilment processes.
• Drive continuous improvement initiatives in fulfilment operations.
• Communicate updated supply plans to customers.

Skills

Strong organizational and problem-solving skills

Excellent communication and stakeholder management

Ability to work under pressure and manage competing priorities

Strong leadership and project management skills

Education

Bachelor-level qualification in a relevant discipline

Tools

SAP

Microsoft Office

Job description

A leading packaging manufacturer in Luton seeks a Customer Fulfilment Manager to lead the UK Customer Fulfilment team. Responsibilities include managing production scheduling, maintaining customer satisfaction, and optimizing costs. The ideal candidate will possess a bachelor's degree and strong organizational, communication, and leadership skills. This role offers an opportunity to advance your career in a sustainable manufacturing environment.