UK Customer Experience Specialist — Remote & Flexible Hours

Dash Hudson; Remote; GBP 60,000 - 80,000; Full time

Job summary

A social media management platform is looking for a candidate skilled in customer-facing roles to support their team. The ideal applicant will have a solid understanding of technology and excellent communication skills. Responsibilities include addressing customer concerns and working collaboratively in a fast-paced environment. This role requires 1-2 years of relevant experience and preferably familiarity with SaaS or social media marketing. The company promotes a diverse and inclusive workplace and encourages applicants to apply even if they do not meet every qualification.

Benefits

Health and dental benefits

Vacation, personal days, and sick time

Pension plan

Quarterly wellness benefit

Donation matching program

Parental leave top-up plan

Work-from-home benefit

Flexible working hours and location

Departmental and team-wide bonding activities

Qualifications

• 1-2 years of relevant work experience, including customer-facing experience in-person, online, and/or over the phone.
• Proven understanding of technology and resolving customer concerns.
• Excellent written and verbal communication skills.
• Excellent organization and time management skills.
• Strong analytical skills and ability to think critically.

Skills

Customer-facing experience

Understanding technology

Excellent communication skills

Organization and time management

Analytical skills

Ability to work independently

SaaS experience

Social media marketing

Fluency in additional languages

Education

Post-secondary degree or diploma

Job description

A social media management platform is looking for a candidate skilled in customer-facing roles to support their team. The ideal applicant will have a solid understanding of technology and excellent communication skills. Responsibilities include addressing customer concerns and working collaboratively in a fast-paced environment. This role requires 1-2 years of relevant experience and preferably familiarity with SaaS or social media marketing. The company promotes a diverse and inclusive workplace and encourages applicants to apply even if they do not meet every qualification.