UK Certification Operations Leader

The Sales Recruitment Network; England; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a dynamic Head of UK Operations to oversee operational strategy and elevate client experience. The role involves leading teams and ensuring compliance while driving performance and operational delivery. Ideal candidates have proven leadership in a certification body, strong strategic planning skills, and the ability to foster client satisfaction. This is a full-time position based in Luton with a hybrid work model.

Qualifications

• Proven senior leadership in operations within a certification body or regulated environment.
• The ability to work three days in the office.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Lead UK Operations: Oversee Client Management, Scheduling, Technical Review, and Decision Making teams.
• Drive Strategy: Shape and implement operational plans aligned with accreditation and business goals.
• Champion Compliance: Ensure adherence to ISO 17021 and GDPR.

Skills

Senior leadership in operations

Strategic planning

People leadership

Communication skills

Proficiency in MS Office

Tools

ERP systems

Job description

A recruitment agency is seeking a dynamic Head of UK Operations to oversee operational strategy and elevate client experience. The role involves leading teams and ensuring compliance while driving performance and operational delivery. Ideal candidates have proven leadership in a certification body, strong strategic planning skills, and the ability to foster client satisfaction. This is a full-time position based in Luton with a hybrid work model.