UEC Administrator & Patient Booking Clerk

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local healthcare provider in Milton Keynes is seeking a UEC Administrator and Patient Booking Clerk to ensure efficient patient interactions in a busy department. The successful candidate will need to handle multiple responsibilities independently, provide support to patients and relatives in various situations, and possess excellent communication and interpersonal skills. Experience in a clerical role and knowledge of NHS operations are essential for succeeding in this role. Various working hours including nights and weekends apply.

Qualifications

• Experience of working in the NHS.
• Experience in a clerical role.
• Ability to interact effectively with a variety of people daily.

Responsibilities

• Be the first point of contact for all visitors and greet them courteously.
• Manage and prioritize own workload independently.
• Support new administrative team members.
• Empathize with vulnerable patients and assist with their needs.

Skills

Able to work under pressure

Excellent communication skills

Excellent interpersonal skills

Ability to multitask

Education

Basic maths and English

Job description

UEC Administrator and Patient Booking Clerk

The closing date is 29 January 2026

Department: Urgent and Emergency Care (UEC)

Band: 3

Hours: Various hours including NIGHTS & WEEKENDS

We are looking for an enthusiastic and organised Administrator to join our Urgent and Emergency Care reception team. As the first point of contact for patients, relatives, and visitors, you will play a key role in ensuring the smooth and efficient running of the department.

This is a busy and fast‑paced environment, and the successful candidate will be approachable, patient‑focused, and able to work well under pressure.

Please note that this post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from under‑represented groups in our community.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

We are unable to offer sponsorship for this role.

Main duties of the job

These duties do not require direct supervision on a day‑to‑day basis and the post holder is responsible for the management and prioritisation of their own workload. The staff will need to be flexible, have a range of knowledge of hospital work and external agencies, and work shift patterns, including nights and weekends where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting‑edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state‑of‑the‑art Radiotherapy Centre, bringing advanced cancer treatment closer to home.

Job responsibilities

• Be the first point of contact for all visitors to the department and greet in a friendly, helpful, and courteous manner.
• Obtain, check, and register confidential information from all attending patients, including updating changed patient details and escalating multiple MRNs to be merged by the back office, in accordance with Data Protection guidelines.
• Assist patients with the use of electronic systems such as e‑Triage and prescription payment kiosks.
• Deal with difficult, distressing situations and alert clinical staff to patients or situations that are a cause for concern, e.g. chest pains, to access equipment urgently for patients until a nurse is alerted.
• Organise paperwork and notes to maintain a tidy department.
• Deal with general enquiries via telephone and in person, including frequent emotional situations, ensuring patients and relatives receive a welcoming professional and considerate approach, and where appropriate redirect to other departments and outside agencies, including highly distressing circumstances or traumatic incidents.
• Act independently without direct supervision to manage their own workload and organise the day‑to‑day running of their own shift.
• Induct, mentor, and supervise new administrative team members, ensuring adherence to departmental procedures and fostering ongoing professional development.>
• Empathise with vulnerable patients and people attending ED or SDEC who require language support or have any other disability or sensory needs.
• Admit, transfer and discharge patients using the electronic patient record.
• Answer the telephone, taking and delivering messages appropriately.

Person Specification

Qualifications and knowledge

• Basic maths and English
• Knowledge of role

Experience

• Experience of working in the NHS
• Ability to interact effectively with a variety of people daily
• Experience in a clerical role

Skills

• Able to work under pressure
• Able to multitask
• Excellent communication skills in dealing with patient, relatives, general public.
• Excellent interpersonal skills.
• Ability to work as part of a team and on your own initiative.
• Ability to provide an efficient service in a busy and stressful environment.

Personal and people development

• Supportive to all NHS staff
• Able to share knowledge
• Can work under pressure
• Honest, hardworking, friendly confident able to work under pressure, presentable flexible and receptive to change.

Communication

• Self‑aware
• Calm and reasonable
• Approachable
• Ability to interact effectively with a variety of people daily

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations
• Able to work shifts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust