Trusted Assessor Assistant

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Carisbrooke; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in the United Kingdom seeks a Trusted Assessor Assistant to assist with patient discharge within a hospital setting. This role demands excellent IT and communication skills, alongside qualifications such as NVQ 3 or GCSE English. The successful candidate will serve as a bridge between patients and healthcare teams, ensuring all necessary patient information is comprehensive and up to date. This position offers a salary range of £24,937 to £26,598 based on full-time hours.

Qualifications

• Minimum qualification of NVQ 3 or equivalent experience.
• Proficient in advanced IT skills including Microsoft Excel.
• Previous experience in a healthcare setting is advantageous.

Responsibilities

• Assist with reviewing patients on the acute wards.
• Act as a central point of contact for patients.
• Document and monitor all aspects of care coordination.

Skills

Advanced IT skills including Microsoft Excel

Good communication and listening skills

Ability to work under pressure

Education

NVQ 3 or equivalent qualification

GCSE English or equivalent

GCSE Mathematics or equivalent

Job description

Overview

Trusted Assessor Assistant role at Hampshire and Isle of Wight Healthcare NHS Foundation Trust. The closing date is 15 February 2026.

Are you interested in supporting the safe flow of patients out of the hospital? The post focuses on working alongside the Trusted Assessors within the Transfer of Care Hub (ToCH) in a patient-facing role. You will work collaboratively with the wider ToCH team and within a Multi-Disciplinary Team (MDT) to help identify a safe and appropriate discharge for patients in the acute hospital wards.

Below are some of the activities you would engage in as part of the role:

• To assist with reviewing patients on the acute wards
• To work closely with the Trusted Assessors and the wider ToCH team to ensure all information about patients is complete and up to date
• To review patients and their notes on the wards to make sure they are at the same level as when assessed
• To assist the Trusted Assessors by going to the wards to see if the patients are fit to assess
• To work with the line manager if further information or communication with patients is needed
• To work with MDT with information gathering about specific patients

Main duties of the job

To act as a centralised point of contact for patients, receiving, triaging and responding to face-to-face, telephone and written queries, liaising and escalating to clinical teams/operational teams as required.

Provide explanations of procedures and processes to patients and their family regarding the pathway, verbally and by sending out relevant trust leaflets and instruction packs where appropriate.

Demonstrate high levels of empathy, sensitivity, calm and professionalism in all communications with patients and their families, recognising where referral to other sources of advice and support may be beneficial e.g., nursing or clinical colleagues.

Be aware of the potential for emotional, psychological and physical distress and symptoms that the patient may be experiencing; liaise and escalate to the specialist nurses or clinicians as appropriate.

Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.

Be aware of and take mitigating actions in circumstances where there may be a barrier to communication or comprehension, including coordination of best interest meetings.

Document and monitor all aspects of the care coordination and service delivery.

Ensure timely communication is maintained with the ward and the MDT and other care providers as required.

Assist people to access appropriate information and support by signposting to a range of support services and encourage self-management where appropriate.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person\'s care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson\'s Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust\'s Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• NVQ 3 or equivalent qualification or experience
• GCSE English or equivalent
• GCSE Mathematics or equivalent
• Training in E- Care logic, Paris, SystmOne Training (this needs to be within the first three months of being in post)

Experience

• Advanced IT skills including Microsoft Excel and other software systems
• Previous experience of working within a healthcare setting
• Basic understanding of the patient journey
• Self-motivated, and able to work independently as well as a team player.
• Excellent administrative & organisational skills
• Ability to work under pressure, multi-task and achieve tight deadlines
• Ability to exert moderate physical effort for several short periods during a shift related to the movement of case notes
• Ability to sit for a reasonable time and use a desk/laptop computer keyboard
• Ability to prioritise work
• Good understanding of medical terminology

Additional Criteria

• Evidence of good communication and listening skills -direct, telephone and interpersonal.
• Flexible approach
• Ability to use discretion and work with complex sensitive information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,937 to £26,598 a yearBased on full time hours