Trust IT Technician

Shireland Collegiate Academy Trust; Cape Hill; On-site; GBP 27,000 - 32,000; Full time

Job summary

An educational trust is seeking a Trust IT Technician to provide technical support across its schools. The role includes hardware and software troubleshooting, installation of Microsoft Windows, and management of Office 365 services. Ideal candidates should have two years of IT experience and excellent problem-solving skills. This position offers a supportive working environment and opportunities for career development.

Benefits

Opportunities across the MAT to enhance skills

Excellent career development opportunities

Supportive working environment

Qualifications

• Minimum of two years' experience in the IT sector.
• Strong hardware repair capabilities for laptops and tablets.
• Experience with Windows installation on devices and networked PCs.
• Good understanding of Office 365 and related services.
• Ability to troubleshoot and resolve issues.

Responsibilities

• Provide technical support across Shireland Collegiate Academy Trust schools.
• Install and configure Microsoft Windows on devices.
• Set up and manage Office 365 services.
• Manage software deployment and configure network printers.
• Maintain security and address computer viruses.

Skills

Hardware repair capabilities for laptops and tablets

Experience with Windows installation

Understanding of Office 365 and related services

Troubleshooting and issue resolution

Customer-focused approach

Willingness to travel between schools

Job description

Overview

POST: Trust IT Technician
LOCATION: Schools across the Trust
GRADE: Band D SCP 9-17
SALARY: £27,255 - £31,022 per annum
HOURS: 37 hours per week, 52 weeks

An outstanding opportunity has arisen for a talented individual with an inquisitive nature and excellent attention to detail to join our IT Support Team working across our schools based in the Black Country. We are seeking a highly skilled and experienced ICT Technician to provide technical support and expertise across our Trust. Applicants should ideally have a minimum of two years\' experience in the IT sector, with a sound working knowledge of the following.

Responsibilities

• Provide technical support across Shireland Collegiate Academy Trust schools, including hardware and software troubleshooting, diagnostics, data backup, upgrades and rebuilds.
• Install and configure Microsoft Windows on standalone devices and networked PCs.
• Set up and manage Office 365 services (Outlook, OneDrive for Business, Exchange, Teams, SharePoint Online) and install Microsoft Office Suite.
• Set up computer hardware, software, and systems; configure network printers; manage software deployment locally and through package allocation.
• Maintain security and address computer viruses and related threats; apply basic Microsoft Azure Active Directory concepts such as users and permissions.
• Travel between schools to transfer equipment and provide on-site support as required.

Qualifications and Skills

• Minimum of two years\' experience in the IT sector.
• Strong hardware repair capabilities for laptops and tablets.
• Experience with Windows installation on devices and networked PCs; good understanding of Office 365 and related services.
• Experience with Microsoft Office Suite installation and general IT setup.
• Ability to troubleshoot and resolve issues, and to manage data backups and security matters.
• Flexible, customer-focused approach to work and willingness to travel between schools.

We Offer

• Opportunities across the MAT to enhance skills and experience.
• Excellent career development opportunities and exceptional CPD provision.
• A supportive working environment and team ethos.

Shireland Collegiate Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects its entire staff to share this commitment. All post-holders will be required to have an Enhanced Disclosure from the Disclosure and Barring Service (DBS), including a Children\'s Barred List check for posts carrying out a regulated activity.

Closing Date: 28th September 2025.