Tribe Manchester AirportReception Manager

Aimbridge EMEA; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality management company in Manchester is seeking a Reception Manager to lead the reception operation. You will ensure exceptional guest experiences, manage the reception team, and oversee recruitment and development efforts. Ideal candidates will have experience in hotel operations, strong leadership and communication skills, and proficiency in hotel software systems. Join a diverse team committed to excellence and enjoy industry-leading training, discounts, and benefits!

Benefits

Industry leading training and development opportunities

Hotel discounts portfolio-wide

Access to employee assistance programme

Incentives to reward contributions

Staff meals on duty

Qualifications

• Prior experience in managing a hotel reception or similar position.
• Good understanding of hotel operations including reservations and check-in/check-out procedures.
• Ability to manage staff and handle customer complaints professionally.

Responsibilities

• Lead the Reception operation to ensure an exceptional guest experience.
• Supervise recruitment and development of the reception team.
• Set departmental objectives and provide regular feedback to team members.

Skills

Excellent communication skills

Interpersonal skills

Leadership skills

Organisational skills

Customer service skills

Tools

Property Management Systems (PMS)

Booking engines

Customer Relationship Management (CRM)

Job description

As Reception Manager you will lead the Reception operation, ensuring the delivery of an exceptional guest experience, and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee recruitment and continual development of the reception team, ensuring departmental objectives are set and feedback is provided on a regular basis.

Key Responsibilities & Qualifications

• You will have prior experience in managing a hotel reception or similar position with a good understanding of hotel operations, including reservations, check‑in and check‑out procedures, and customer service.
• You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests, providing guidance and feedback to staff members and handling customer complaints and queries in a professional manner.
• You should possess strong leadership and organisational skills to recruit, manage, and motivate staff members, set goals and objectives, delegate tasks, and monitor performance to ensure smooth and efficient operation of the reception.
• You should have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools, and be able to use them to manage reservations, track guest preferences, analyse performance data, and maintain service quality.
• Please note we will only be accepting applicants age 18 or above for this role, and you will be requested to provide a Basic Disclosure Check during onboarding.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, and Marriott. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. As a global leader, we are committed to representing our community and offering everyone a place to grow. So, click apply today – we'd love to welcome you to our inclusive team shaping the future of hospitality.

Tribe Manchester Airport is situated at the gateway to the UK’s vibrant second city and holds 412 thoughtfully designed bedrooms, along with a social hub that allows guests to work, dine and unwind wherever they want. Combined with a team who strive to ensure everything is trouble‑free, TRIBE gives you the perfect reason to start your holiday early or make the most of your business travel time.

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio‑wide – staff rates and up to 50% discount on food & beverage and spa services
• Access to Stream – earn up to 40% in pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty