Triage Nurse

NHS; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-respected healthcare organization in Crewe is seeking a Triage Nurse to ensure patient requests are assessed and prioritized. Responsibilities include providing clinical triage for e-consultations and calls, identifying clinical needs, and working collaboratively in a multidisciplinary team. Candidates should possess a minimum of 6 years of post-registration experience, relevant triage qualifications, and strong communication skills. This role offers the opportunity to deliver patient-centered care in a supportive environment.

Qualifications

• Must have 6+ years of post-registration experience.
• Experience working in a primary care environment is preferred.
• Telephone consultations skills training is essential.

Responsibilities

• Provide clinical triage of e-consultations, calls, and home visits.
• Identify clinical needs and allocate to appropriate clinicians.
• Work within the Scope of Professional Practice and local policies.

Skills

Clinical governance knowledge

Evidence-based practice

Clinical note recording

Health promotion strategies

Patient care prioritization

Communication skills

Ability to work under pressure

Education

Qualified healthcare professional with 6 years post registration experience

Triage / clinical assessment Training

Registered on appropriate professional register

Qualified independent prescriber - V300

Job description

The Triage Nurse role is integral to ensuring that all patient requests into the practice are clinically assessed and prioritised accordingly. The post holder will provide self-care advice appropriate to the patients needs or allocate them to the most appropriate practitioner or service.

Main duties of the job

Working as part of the Triage team, the post holder will provide clinical triage of all e-consultations, telephone calls and home visit requests where needed.

The post holder will identify the clinical need and urgency to provide a time frame for intervention, allocating them to the most appropriate clinician or service to meet the needs and will provide advice and signposting as required.

There may be, on occasion, a requirement to carry out other tasks.

About us

Our practice is a well-established GP organisation serving a patient population of just under 18,000. We are led by five dedicated GP partners who work collaboratively to provide high-quality, patient-centred care to our community.

We pride ourselves on being a friendly, approachable, and supportive team. Our clinicians, administrative staff, and wider healthcare team work closely together to ensure patients feel welcomed, listened to, and respected at every point of contact.

To improve access and ensure patients receive the most appropriate care, we operate a total triage system. This allows us to assess all requests promptly, direct patients to the right clinician or service, and prioritise urgent needs effectively. By using this system, we aim to offer safe, efficient, and timely care while making the best use of our teams expertise.

Job responsibilities

The post holder will utilise clinical triage and assessment skills, whilst working within the Scope of Professional Practice and adhering to local policies/guidelines. The post holder will work as part of a multidisciplinary team designated to respond to patients via online consultation, 111 referrals or phone calls to decide on best plan of care, this could include advice over the phone, signposting to other services or offering appointments.

Person Specification

Qualifications

• Qualified healthcare professional with 6 years post registration experience
• Triage / clinical assessment Training
• Registered on their appropriate professional register
• Evidence of continuing post-registration development
• Qualified independent prescriber - V300
• Telephone consultations skills training

Clinical knowledge and skills

• Broad knowledge of clinical governance
• Understand the importance of evidence-based practice.
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understand when to refer to GPs
• Knowledge of health promotion strategies
• Understand the requirement for PGDs and associated policy
• Polite and confident, flexible and cooperative
• High levels of integrity and loyalty
• Ability to prioritise and provide clinically safe patient care and advice.
• Knowledge of public health issues in the local area and issues in the wider health arena
• Ability to self-manage and organise systems
• Flexible and co-operative
• Effectively able to communicate and understand the needs of the patient
• Punctual and committed to supporting the team effort
• Ability to work under pressure/in stressful situations

Experience

• Experience of multi-disciplinary working
• Experience of telephone triage and face to face clinical assessment
• Experience of working in a primary care environment
• Clinical supervision / mentorship

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.