triage coordinator

BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST; Cold Ash; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health services trust in Cold Ash is looking for a Triage Coordinator to support an integrated team of specialists. This role involves managing referrals, liaising with health and social care partners, and participating in patient discussions. The ideal candidate will have experience in health/social care at Band 3 level, possess excellent communication skills, and be flexible with working days. The organization values inclusivity and offers various benefits to support employees' well-being and work-life balance.

Benefits

Flexible working options

27 days’ annual leave

Generous NHS pension scheme

Career development opportunities

Discounts at retailers and restaurants

Free parking across Trust sites

Responsibilities

• Assist with the management of referrals and support the integrated triage process.
• Lead the Sitrep flow calls with the Hospital Discharge Team.
• Participate in discussions regarding patients’ progress with the multi-disciplinary team.
• Coordinate adequate therapy assistant coverage as needed.
• Be the first point of contact for patients discussing referrals.

Skills

Excellent verbal and written communications

Flexibility in working days

Education

Experience working in health/social care at Band 3 level or equivalent

Job description

An excellent opportunity has arisen to become a triage coordinator in a friendly and supportive team within the BHFT. The successful candidate(s) will be working alongside an established multi‑disciplinary team consisting of senior specialist community physiotherapists, occupational therapists, therapy assistants, and team administrators. As part of this role the post holder will be an integral member of the clinical support and triage team. We are an integrated team including occupational therapists, physiotherapists, therapy assistants, and admin support. The service supports multiple pathways including community reablement, falls and community physiotherapy. This is an exciting time to join BHFT, as we develop services to work in an integrated way within the community in West Berkshire and across Berkshire West. The successful candidate will be required to provide/willing to develop skills in providing high quality, responsive services working as an integral member of the team. You will also work closely with social services and voluntary organisations for adults with a wide range of physical impairments and mental health conditions.

Responsibilities

• Assist with the management of referrals and support the integrated triage process.
• Attend and lead the Sitrep flow calls with the Hospital Discharge Team.
• Take a lead in the allocations to support the team.
• Participate in discussions regarding patients’ progress while on the service and review with the multi‑disciplinary team as appropriate.
• Have a patient‑centred approach.
• Liaise with registered nurses, registered occupational therapists, registered physiotherapists and care managers/social workers as required and keep accurate and concise reports.
• Contribute and participate in professional development meetings.
• Be the first point of contact for patients and health and social care partners wishing to discuss referrals and to escape accordingly as and when appropriate.
• Coordinate adequate therapy assistants coverage where needed.
• Support the administration team as needed.

Qualifications

1. Experience of working in health/social care at Band 3 level or equivalent.
2. Excellent verbal and written communications skills.
3. Car driver with ability and readiness to be flexible within working days.

At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs. Watch our careers video to learn more. We welcome talent from all backgrounds and offer guaranteed interviews to disabled applicants and armed forces community members who meet the minimum criteria. Please note we may close positions before the advertised date.

If you need help with your application, please contact us on [email protected]. Once you have applied, please check your email regularly for updates. All appointments are subject to NHS Employment Checks, and false information may result in withdrawal of offers. For information on how we store your information, please review our privacy statement. No agencies, please.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated "outstanding" by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Values

• Caring for and about you is our top priority.
• Committed to providing good quality, safe services.
• Working together with you to develop innovative solutions.

Benefits

• Flexible working options to support work‑life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell.
• Generous NHS pension scheme.
• Excellent learning and career development opportunities.
• ‘Cycle to Work’ and car leasing scheme including electric vehicles.
• Access to a range of wellbeing tools and services.
• Discounts at hundreds of popular retailers and restaurants.
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality.
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites.