Treasury & Trade Solutions (TTS) Senior Network Solutions Manager, Senior Vice President

Citigroup Inc.; City of Westminster; On-site; GBP 70,000 - 100,000; Full time

Job summary

A global financial institution is seeking a senior network leader to manage and develop its core payment network globally. This role requires substantial experience in banking, compliance risk knowledge, and strong communication skills. The ideal candidate will enhance governance for financial market infrastructure and drive service excellence across the network. Benefits include a generous holiday allowance, annual performance bonuses, and private medical insurance. Join a team of dedicated professionals committed to making a significant impact in the financial services sector.

Benefits

Generous holiday allowance starting at 27 days

Annual performance related bonus

Private medical insurance

Employee Assistance Programme

Pension Plan

Paid Parental Leave

Special discounts for employees

Access to learning and development resources

Qualifications

• Significant experience in relevant banking roles.
• Ability to work as a team and communicate well across multiple projects.
• Strong knowledge of AML and compliance risk.

Responsibilities

• Formulate and refine global agent bank network governance.
• Oversee thorough checks on all agent banks.
• Identify cost savings related to payments.

Skills

Teamwork

Communication

Multitasking

Data analysis

Client needs understanding

Risk management

Research skills

Education

University degree

Master’s degree

Job description

Our Global Payments business is comprised of globally centralized WorldLink payments business, in‑country Cross‑border Funds Transfer (CBFT) business, and domestic payments business, amongst a few others. This role will be responsible for managing, developing, and commercialising the core underlying network infrastructure and capabilities of both in‑country network capabilities and cross‑border capability globally and driving the commercialization of our network capability.

Responsibilities

• Formulate and refine the global agent bank network governance: update guidelines, administrate global network reviews, and maintain our operational procedure.
• Oversee Agent Bank Diligence: Ensure thorough checks are performed on all agent banks, both domestic and cross‑border payments.
• Identify Network Optimisation and Cost Savings: Find opportunities to reduce expenses related to domestic and cross‑border payments.
• Assist with Agent Bank Issues: Help product managers resolve problems with agent bank service levels.
• Draft Client Communications: Support product managers in creating updates for clients.
• Enhance Governance for Financial Market Infrastructure (FMI): Ensure proper oversight for all domestic payment FMIs, supporting the existing FMI lead.
• Manage Agent Bank Agreements: Keep Service Level Agreements (SLAs) and contracts with agent banks current.
• Validate Inter‑Company Service Agreements (ICSAs): ConfirmICSAs with branches accurately reflect provided services and work with relevant departments to fix discrepancies.
• Drive Service Excellence: Ensure all entities in our network (branches and agent banks) provide excellent service and implement improvements when needed.
• Lead Agent Bank Changes: If an agent bank change is decided, this role will evaluate alternatives, potentially manage RFPs, and assist product managers with the transition.
• Serve as senior subject‑matter expert on Network Solutions to sales and client management throughout the end‑to‑end sales process.

Qualifications

• Significant experience in relevant banking roles.
• Experience in decision‑management, data science or analytics, or finance.
• Ability to work as a team, communicate well both written and orally, and multitask on multiple projects at a time.
• Strong experience of 3rd‑party partner engagement in multiple geographies.
• Knowledge of 3rd‑party service level management and legal aspects.
• Strong understanding of AML and compliance risk.
• Strong knowledge of the risk dynamics and roles and responsibilities between partnerships.
• Understand clients' needs and ability to solution for clients.
• Experience of commercial business disciplines and operating models underpinning payments and receivables products.
• Track record of results delivery, execution focus.
• Research skills coupled with an ability to analyse information, draw conclusions and present data‑driven findings in written and oral presentation formats quickly and accurately.
• Working and high level of knowledge of banking regulations, as well as local regulations.
• University degree; master’s degree preferred.

Benefits

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Programme
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Payments team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Treasury and Trade Solutions (TTS) is a market‑leading, award‑winning provider of cash management, cards and trade, solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross‑border interests and provide integrated reporting and management. TTS is a highly innovative organisation with a strong digital agenda; new products and services are continuously being developed to meet our clients' rapidly evolving treasury requirements and unlock new opportunities for growth.

What you'll do: This is a dynamic senior network leadership role requiring the individual to work across global Treasury and Trade Solutions (TTS) functional partners, branches, Global Payments product, and external partners such as agent banks and Financial Market Infrastructures (FMI). Our network managers work collaboratively to piece together coherent and well‑integrated network solutions while evaluating and engaging internal and external partners to augment TTS's core network offerings that deliver global value for our clients. Global Payments is a key strength and differentiator for TTS and Citi, given the significant depth of the branch network and years of operating experience, many of them exceeding 100+ years. The depth of local operations coupled with years of experience dealing with regulators and multiple market participants, FMI and other network partners makes Citi's Global Payments business market‑leading and among the largest in the industry.