Travel Operations Executive

Succeed Recruitment; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is looking for a Travel Operations Executive in Birmingham. The role involves managing bookings, providing high-quality customer service, and liaising with suppliers. Candidates should have experience in the travel sector, excellent communication skills, and strong attention to detail. A competitive salary and benefits are on offer.

Qualifications

• Previous experience in a travel operations role.
• Strong communication skills and professionalism.
• Proven sales ability and attention to detail.

Responsibilities

• Manage bookings and customer flights.
• Provide timely communication to agents and suppliers.
• Handle travel documentation and customer inquiries.
• Liaise with suppliers on quality control.

Skills

Operations experience in travel agency/tour ops

Excellent interpersonal communication

Sales acumen

Problem-solving capabilities

Methodical approach

Organizational and time management skills

Attention to detail

High level of numeracy

Willingness to work outside office hours

Job description

Overview

Join our award-winning client as a Travel Operations Executive! If you're a proven multi-tasker with exceptional attention to detail and the desire to ensure your customers experience their perfect trip, we'd love to hear from you!

The successful candidate will play a key role in contributing to the smooth-running of the Operations department, with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners.

This is a fantastic opportunity for those with previous experience gained within the travel sector and our client can offer a competitive salary circa £25k DOE a Mon-Fri working week and other great travel industry benefits.

If this role is of interest to you, please apply online.

Role of Travel Operations Executive

• Control room allocations and release dates
• Manage additional services and special requests relating to bookings
• Timely completion of client flight requests
• Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
• Assist in writing accurate and articulate customer itineraries
• Arrange ticketing and boarding passes for all customers
• Dispatch all travel documentation to customers on time
• Close liaison with suppliers on quality control issues
• Conduct audit of loaded allotments and contracts data to assure accuracy in system
• Liaise with and assist the Finance department with supplier invoicing when required
• Adopt company policies to resolve customer service issues, post and pre-sale
• Respond to customers enquiries whether by telephone or email

Skills required for the role

• Operations experience gained within a travel agency/tour ops environment
• Excellent interpersonal communication skills and a high level of professionalism
• An eye for a sale and ability to convert customer enquiries into confirmed bookings
• Strong problem-solving capabilities
• A methodical and conscientious approach to all tasks
• Excellent organisation and time management skills
• Attention to detail and a high level of numeracy
• A preparedness to work outside normal office hours

How to apply

If you\'re interested in learning more about this Travel Operations Executive role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available.

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs