Travel Customer Service Representative

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 30,000; Full time

Job summary

A travel service provider is seeking a detail-oriented Travel Customer Service Representative (Remote) to support clients throughout their travel journey. Responsibilities include responding to inquiries, managing bookings, and ensuring client satisfaction through follow-ups. Ideal candidates have strong communication skills, customer service experience, and a genuine interest in travel. This remote position offers opportunities for professional growth and access to travel-related perks.

Benefits

Remote work environment

Opportunities for professional growth

Access to travel perks

Qualifications

• Strong communication skills to assist clients effectively.
• Experience in customer service, particularly in travel or hospitality.
• Attention to detail to manage bookings accurately.

Responsibilities

• Respond to client inquiries promptly across various platforms.
• Assist with bookings, including changes and special requests.
• Provide clients with accurate destination and policy information.
• Ensure client satisfaction through proactive follow-ups.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Proficiency with technology

Proactive and reliable

Interest in travel

Job description

Travel Customer Service Representative (Remote)

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.