Travel Customer Representative - Remote

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading travel agency is seeking a Travel Customer Representative to provide exceptional support to clients from booking to their return. You will respond to inquiries, assist with bookings, and handle concerns. Ideal candidates are excellent communicators with strong customer service backgrounds and a passion for travel. This role offers a fully remote work environment, flexible scheduling, and exclusive industry discounts to enhance your travel experiences.

Benefits

100% remote work

Opportunities for growth within the agency

Travel perks and exclusive discounts

Supportive team environment with training

Qualifications

• Experience in customer service, ideally in travel or hospitality.
• Ability to manage communications through various platforms.
• Organized and dependable with a proactive approach.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information regarding travel documents.

Skills

Excellent verbal and written communication skills

Strong customer service experience

High attention to detail

Proficiency with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!