Travel Customer Representative - Remote

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 30,000; Full time

Job summary

A travel agency is looking for a Travel Customer Representative to support clients throughout their travel journey. You will respond to inquiries, assist with bookings, and provide accurate information about travel details. The ideal candidate enjoys customer service, possesses excellent communication skills, and has a passion for travel. The role offers remote work with flexible scheduling and travel perks. Join the team and help create memorable experiences for clients.

Benefits

Travel perks

Flexible scheduling

Ongoing training

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Excellent verbal and written communication skills.
• Organized, dependable, and proactive with attention to detail.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about destinations and travel policies.
• Follow up with clients to confirm trip details.
• Handle client concerns with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with high attention to detail

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!