Travel Customer Experience Representative (Remote)

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 30,000; Full time

Job summary

A renowned travel agency is looking for a Travel Customer Experience Representative to engage with clients throughout their travel journey. The role involves responding to inquiries, assisting with bookings, and ensuring customer satisfaction in a fully remote setting. Ideal candidates will possess strong communication skills and a passion for travel. This position offers flexibility, career growth opportunities, and valuable travel perks within the industry, making it an exciting chance for those eager to join the travel sector.

Benefits

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and requests.
• Provide accurate information on destinations and travel requirements.
• Confirm itineraries and client satisfaction post-trip.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Written communication

Verbal communication

Customer service experience

Organizational skills

Technology proficiency

Problem-solving

Attention to detail

Independent work

Client-focused service

Job description

Job Description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career growth opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.