Travel Counselor

Amex; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel services provider is seeking a Travel Counselor in Manchester. The role involves advising and arranging travel for corporate clients while ensuring compliance with policies and enhancing client service experience. Applicants should have knowledge of GDS systems and a strong client service background. The position requires flexibility to work shifts, including weekends, and emphasizes teamwork in a supportive environment with opportunities for professional growth.

Benefits

Flexible benefits tailored to location

Travel perks with discounts from major providers

Access to over 20,000 courses and leadership development

Commitment to Inclusion

Qualifications

• Experience in client service, ideally in a travel-related role.
• Familiarity with Global Distribution Systems (GDSs).
• Ability to work flexible hours, including weekends.

Responsibilities

• Advise and arrange travel for corporate business customers.
• Conduct research on travel options and anticipate traveler needs.
• Ensure compliance with customers' travel policies.

Skills

Client service excellence

GDS expertise (Sabre, Apollo, Amadeus, Galileo)

Professional communication

Attention to detail

Integrity

Strong understanding of the travel industry

Problem-solving

Teamwork

Job description

Overview

Travel Counselor Amex•Manchester, England, UK

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant youll join our highly skilled remote team providing outstanding service to our corporate business clients. Were most proud of our warm and inclusive culture innovation in the travel tech space internal promotions and career advancement opportunities. Most of our Traveler Care leadership started in this role and you can find us in almost every other department at Amex GBT.

What Youll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel in a variety of complexity for air road rail and accommodations
• Use various Global Distribution Systems (GDSs) including Sabre Apollo Galileo and Amadeus. Training may be provided
• Ensure compliance to customers agreed travel policy service provider policies and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach mentor and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Were Looking For

• Passion for excellence in client service including proactive anticipation of needs
• Native GDS expertise (Sabre Apollo Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel leisure travel or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift however please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Manchester United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you with access to over 20,000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

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