Transport Planner

DHL Germany; Stoke-on-Trent; On-site; GBP 31,000; Full time

Job summary

A leading global supply chain company is seeking an experienced Transport Planner based in Stoke-on-Trent. In this critical role, you will create transport routes, allocate vehicles, and ensure adherence to KPIs and SLAs. Candidates should have experience in transport planning and the supply chain industry, strong customer service skills, and familiarity with tools like Excel and Paragon. This position offers a full-time, permanent contract with salary starts from £30,237 per annum.

Qualifications

• Transport planning experience desired.
• Transport experience in a Supply Chain or Logistics environment is essential.
• Excellent customer service skills.
• Computer Literacy, including Excel.
• Experience using Paragon is desirable.
• Good critical thinking skills.
• Able to communicate at all levels, internally and externally.

Responsibilities

• Create routes and allocate vehicles alongside Driver resources to meet planning deadlines.
• Maintain KPI's and SLA's.
• Liaise with Stores on a regular basis.
• Build relationships through customer service.
• Act as a customer contact point and manage communications.
• Ensure adherence to work instructions and standard operating procedures.

Skills

Transport planning experience

Transport experience in Supply Chain or Logistics

Excellent customer service skills

Computer Literacy, including Excel

Experience using Paragon

Good critical thinking skills

Ability to communicate at all levels

Job description

Transport Planner - based Stoke on Trent

Contract Type: Permanent (Full-Time)

Salary: £30,237 per annum

Shift patterns: Monday to Friday + 4 Saturdays a Year Shift times: 07:00 - 15:00, 10:00 - 18:00 and 14:00 - 22:00 (Rotating)
Location: Stoke on Trent - ST4 4EX

DHL, an award-winning leading supply chain business is seeking an experienced Transport Planner to play a vital role ensuring continuous improvement of planning processes within the transport department.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will

• Create routes and allocate vehicles, alongside Driver resources to meet planning deadlines.
• Maintain KPI's and SLA's.
• Liaise with Stores on a regular basis.
• Build Relationships through Customer Service.
• Customer contact point and communications.
• Ensure that work instructions and standard operating procedures are followed and check lists adhered to.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Transport planning experience desired.
• Transport experience in a Supply Chain or Logistics environment is essential.
• Excellent customer service skills.
• Computer Literacy, including Excel.
• Experience using Paragon (Desirable).
• Good critical thinking skills.
• Able to communicate at all levels, internally and externally.

✅ WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 24th November 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.