Transport and Customer Service Shift Manager

Coca-cola European Partners; Nottingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading beverage company in Nottingham is seeking a Transport & Customer Service Shift Manager. The successful candidate will improve efficiencies within the Customer Logistics team, lead operational aspects in Transport and Customer Service, and develop strong supply chain relationships. This role offers structured career development, competitive benefits, including a performance-related pay bonus and flexible working arrangements. Candidates need to have an energetic, action-focused approach along with strong communication skills.

Benefits

Structured career development

Annual performance related pay bonus

Flexible benefits

Free parking

Flexible working

Qualifications

• Proven ability to manage and lead teams effectively.
• Willingness to learn and develop professionally.
• Must have excellent communication skills.

Responsibilities

• Develop an inclusive culture for all team members.
• Lead Transport and Customer Service operations.
• Deliver robust resource plans for operational success.
• Establish strong relationships with key stakeholders.

Skills

Energetic, resilient and action focused individual

Comfortable communicating to internal customers and external suppliers

Supply Chain knowledge

People management and leadership experience

Job description

Overview

Transport & Customer Service Shift Manager, Nottingham — Permanent

Shift Based – 4 on 4 off, Days based – 40 hours per week

Structured career development + Annual performance related pay bonus and pay reviews + Share scheme + Competitive pension contributions + Range of flexible benefits and Corporate discounts, holiday buy/sell scheme, optional health care and life assurance + Free parking + Free hot and cold drinks + Excellent parental benefits + Flexible working

What you become part of

Our Nottingham Customer Logistics team are responsible for order taking, delivery and building strong collaborative supply chain relationships with our customers including grocery retailers, wholesalers, retail outlets and brewers in Great Britain. Every order that CCEP has is handled by the Customer Logistics team in Nottingham.

There are several pillars in Customer Logistics – Customer Service, Transport, Allocation, SKU – who all work in partnership to drive service and supply chain efficiencies for our business and our customers. Teamwork and the ability to work shoulder to shoulder with others, giving constructive and appreciative feedback is vital to satisfy customer demand.

What to expect

As part of the Transport & CS team at Customer Logistics, you will be responsible for improving efficiencies through the development of both Process and System enhancements. You will be the team Subject Matter Expert so will be on hand to support the Operational team when needed whilst finding opportunities to unlock projects that will save costs and improve CCEP’s Customer Experience offering.

Main responsibilities

• Developing an inclusive culture for all.
• Transport Operational Lead.
• Customer Service Operational Lead.
• Bringing Training and Development to life in an operationally led environment.
• Delivering a robust resource plan.
• Seasonal planning lead.
• Disaster Recovery Planning lead.
• Establishing a strong relationship and communication plan with key stakeholders.
• Being the voice of CCEP’s contracted carriers with internal departments whilst delivering the right plan for our Customers.

Skills & Essentials

• Energetic, resilient and action focused individual
• Comfortable communicating to internal customers and external suppliers.
• Supply Chain knowledge is preferred
• Having experience in people management and leadership is a preference however we value diversity so are keen to hear from gifted individuals who have the passion to learn and develop. If you can demonstrate that you have this potential we will help you unlock it!

The closing date for applications is 03/02/26. We reserve the right to close this advertisement early if we receive a high volume of applications. To ensure you are considered for this role, we encourage you to apply as soon as possible.