Transport Administrator

RetailChoice; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in Exeter seeks a dedicated De-Brief Clerk to support the Shift Manager in maintaining high customer service standards. Candidates should be friendly, hard-working, and team-oriented, with a commitment to career development. Responsibilities include logging service issues, investigating non-compliance, and monitoring performance. This active role provides excellent career progression opportunities and competitive pay, along with a range of benefits including health plans and pension schemes.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

20 days holiday increasing with service

Life Assurance

Employee Assistance programme

Career progression opportunities

Qualifications

• Friendly and hard-working individual.
• Ability to work as part of a team.
• Commitment to learning and personal development.

Responsibilities

• Support the Shift Manager with daily de-briefs.
• Log and communicate service issues to management.
• Investigate and escalate driver non-compliances.
• Monitor performance using company software.
• Ensure returns are processed as per SOP.
• Conduct vehicle audits as needed.

Job description

Overview

An exciting new De-Brief Clerk opportunity at DX!

All About You

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About Us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role Summary

To support the Shift Manager in completion of daily de-briefs to ensure high standards of Customer service and courier compliance with all operational processes.

Key Responsibilities

• Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.
• Ensuring all driver non-compliances are investigated & escalated accordingly.
• Use of the company software to monitor performance supporting with on the road issues as required.
• Ensuring all returned items are returned as per SOP.
• Completion of Ad-hoc de-briefs as & when required.
• Daily download of handheld scanners ensuring the condition of the any faults are reported.
• All returns are coded correctly.
• Completion of Ad-hoc vehicle audits.
• POD & address data entry.

Additional Information On This Role

This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

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