Transfer Agency UK, Senior Associate

State Street; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global financial services institution is seeking a Transfer Agency Associate in Cardiff, Wales. The role involves leading operational tasks, maintaining compliance with regulations, and driving process improvements. Applicants should have 2+ years of experience in Transfer Agency and proficiency in MS Office, particularly Excel. Strong analytical and communication skills are essential for success in this fast-paced environment. This position offers opportunities for professional development and a supportive work culture.

Benefits

Flexible work-life support

Paid volunteer days

Development opportunities

Qualifications

• 2 years’ experience in Transfer Agency within a global financial institution.
• Fluent in English with strong communication skills.
• Solid understanding of AML regulations required.

Responsibilities

• Lead operational tasks including investor servicing and reconciliations.
• Mitigate operational risks and enhance processes.
• Ensure compliance with regulatory obligations.

Skills

Analytical skills

Problem-solving

Attention to detail

Communication skills

Education

2+ years in Transfer Agency

IOC qualification (desirable)

Tools

MS Office

Job description

Who we are looking for

We are seeking a motivated and detail-oriented Transfer Agency Associate to join our UK-based Transfer Agency team.
As a key member of the team, you will be responsible for processing complex data, ensuring data quality, and applying due diligence across all tasks. You’ll play a vital role in both project and operational workstreams.

Why this role is important to us

The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD’s tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Key Responsibilities

• Lead and execute complex daily operational tasks including deal input, register maintenance, investor servicing, cash movements, investor calls and reconciliations, ensuring consistently high quality and accuracy.
• Act as a key escalation point for operational issues, applying sound judgement and proactively mitigating risks while reinforcing a strong and transparent risk culture.
• Drive continuous improvement by identifying efficiency opportunities and leading small‑to‑medium process enhancement initiatives across UK and global Transfer Agency functions.
• Support the implementation of strategic change, acting as an agent for change by partnering with project teams, providing subject matter expertise, and ensuring successful operational adoption
• Collaborate effectively with internal departments and global TA teams, fostering strong crossfunctional relationships to improve end‑to‑end service delivery.
• Take ownership of meeting client deliverables, contributing to client related initiatives and supporting a culture of service excellence.
• Identify and implement process improvements to enhance efficiency.
• Uphold full compliance with regulatory obligations including AML/KYC, CASS, COLL, Conduct of Business, and Data Protection, ensuring robust internal controls and timely remediation where required.
• Maintain high organisational standards, supporting junior team members with guidance, coaching, and knowledge sharing to strengthen team capability.

What we value

• Strong analytical and problem‑solving capability, with the ability to anticipate issues and drive sustainable solutions.
• Proven ability to take initiative and operate independently while also contributing to a high‑performing, collaborative team environment.
• Excellent communication skills, with the confidence to influence stakeholders and articulate complex topics clearly to both technical and non‑technical audiences.
• Exceptional attention to detail combined with the ability to prioritise effectively in a fast‑paced, deadline‑driven environment.
• A proactive, improvement‑focused mindset, demonstrating ownership and accountability for enhancing processes, controls and service.
• A strong sense of partnership and leadership through example, including supporting team learning and contributing positively to team culture.

Education & Preferred Qualifications/experience

• Minimum of 2 years’ experience in Transfer Agency within a large, global financial institution.
• IOC qualification is desirable, or a willingness to pursue it.
• Solid understanding of AML regulations and the broader regulatory landscape.
• Proficiency in MS Office, particularly Excel at an advanced level.
• Fluent in English, with strong written and verbal communication skills.
• In-depth knowledge of key Transfer Agency functions including: Dealing, Box Management, Settlements & Cash Management, Reconciliations, Investor Onboarding, Registration Investor, Servicing.
• Strong administrative skills and the ability to manage multiple priorities under pressure.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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