Training Team Lead – Hybrid, Community First Aid

St John Ambulance; Postwick; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A community-focused charity is seeking a Training Team Manager to oversee a team of Trainers and ensure the delivery of high-quality training courses for external customers. You will coordinate with stakeholders and resolve issues to maintain standards while engaging community and workplace clients effectively. The successful candidate will possess managerial experience with a keen focus on customer service, ensuring a motivated team and quality training outcomes. This role offers a hybrid and flexible working environment.

Benefits

Competitive salary

33 days holiday

Flexible working

Cycle to work scheme

Health and Wellbeing support

Qualifications

• Experience in managing a successful team.
• Previous work in a customer-focused environment is essential.
• Experience in First Aid is an advantage.

Responsibilities

• Line manage and develop a team of Trainers.
• Ensure high-quality training delivery for external customers.
• Coordinate with stakeholders for effective training implementation.

Skills

Team management

Coaching

Customer service

Job description

A community-focused charity is seeking a Training Team Manager to oversee a team of Trainers and ensure the delivery of high-quality training courses for external customers. You will coordinate with stakeholders and resolve issues to maintain standards while engaging community and workplace clients effectively. The successful candidate will possess managerial experience with a keen focus on customer service, ensuring a motivated team and quality training outcomes. This role offers a hybrid and flexible working environment.