Training & Quality Lead - Elevate Claims Training

Gallagher; Tamworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm in England is seeking a Training and Quality Manager to lead training and quality initiatives across all departments. You will manage and deliver training programs, hold inductions, and collaborate with various teams to enhance development. Ideal candidates have a background in motor claims handling, strong mentoring skills, and a commitment to service excellence. This position requires a full UK driving license for travel between offices and offers competitive compensation along with diverse benefits.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance

Health cash plan

Employee Stock Purchase plan

Qualifications

• Solid technical foundation in motor claims handling.
• Confidence in delivering training both in person and virtually.

Responsibilities

• Manage and deliver training and mentoring programmes.
• Hold engaging inductions for new starters.
• Deliver training on key topics related to personal injury and insurance principles.
• Collaborate with Operations Managers to identify team development needs.

Skills

Motor claims handling experience

Strong collaboration skills

Ability to work independently

Experience mentoring employees

Commitment to service levels

Education

Eligible to work in the UK

Tools

Full UK driving licence

Job description

A leading law firm in England is seeking a Training and Quality Manager to lead training and quality initiatives across all departments. You will manage and deliver training programs, hold inductions, and collaborate with various teams to enhance development. Ideal candidates have a background in motor claims handling, strong mentoring skills, and a commitment to service excellence. This position requires a full UK driving license for travel between offices and offers competitive compensation along with diverse benefits.