Training and Quality Assurance Trainer

NHS; Greater London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A prestigious healthcare organization in London is looking for a dedicated individual to join the Outpatients training team. This role involves delivering high-quality training for administrative staff across multiple sites. The successful candidate must excel at creating training materials, schedule sessions efficiently, and adapt to a dynamic work environment. Strong communication skills and experience in IT training are essential. A commitment to fostering a supportive and effective learning atmosphere is crucial for success in this role.

Benefits

Career development

Flexible working

Wellbeing programs

Qualifications

• Experience in designing and delivering IT-based training.
• Supervisory experience in a training capacity.
• Skills in producing user guides and training materials.

Responsibilities

• Deliver effective training sessions for new staff.
• Develop training materials and schedules.
• Conduct training needs analysis for staff.
• Undertake regular training audits for effectiveness.

Skills

Excellent written and verbal communication skills

Coaching/Training skills

Strong MS Office skills

Ability to understand complex training issues

Education

Diploma level in computing/IT

Tools

Cerner

Job description

Job summary

An opportunity has arisen for an enthusiastic, motivated and dynamic individual to join the Outpatients training team. You will provide training assessment programmes for administrative staff across Outpatients including Outpatient Access, Inpatient Access, Endoscopy, Switchboard and Outpatient clinics across all three sites at Imperial College Healthcare NHS Trust. Conducting regular audits, supporting managers in evaluating trainees' performance are key aspects of this role.

To be successful in this role, you will have to be organised, proactive, and adaptable with a strong commitment to continuous improvement and high-quality training delivery. You will fully participate in the development and implementation of training programmes, ensuring they are effective and aligned with Trust standards.

The ideal candidate should be a confident communicator, capable of engaging diverse audiences and skilled in delivering clear, concise training sessions. You should be innovative in developing training materials, responsive to the needs of trainees, and dedicated to fostering a supportive learning environment.

You should be capable of learning and working with new systems as we continue to streamline and modernise, and be able to manage well under pressure and often in unpredictable circumstances. Outpatients is undergoing a very ambitious Transformation Programme and you will contribute to the programme as appropriate.

Main duties of the job

• Delivering high quality systems training to the newly appointed staff within the directorate in a professional and customer focused approach.
• Develop appropriate end user training materials, reference materials, and handouts in line with agreed Standard Operating Procedures (SOPs)and workflows.
• Responsible for scheduling training sessions, rooms and allocating training resources.
• Supervision of staff training via competency framework.
• Undertake training needs analysis/ competency skills checklist for end user staff.
• Undertake regular training audits to assess effectiveness of training.
• Coordinate the set-up of user accounts and log in details for new starters.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Person Specification

Education / Qualifications (Essential)

• Diploma level in a computing/IT related subject or equivalent experience

Desirable (Education / Qualifications)

• Formal training or teaching qualification

Experience (Essential)

• Substantial experience in designing, developing IT based training (including 'one-to-one or classroom' style)
• Supervisory experience
• Production of user guides and training hand‑outs
• Clinical systems training experience

Experience (Desirable)

• Experience in delivering Cerner training
• Training experience within NHS
• Experience in delivering Cerner training, training experience within NHS e-learning development experience

Skills / Knowledge / Abilities (Essential)

• Excellent written and verbal communication skills
• Coaching/Training skills
• Strong MS Office skills with ECDL equivalent
• Ability to understand the complex issues around providing a training programme in a large organisation

Skills / Knowledge / Abilities (Desirable)

• Cerner Certified Trainer

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Imperial College Healthcare NHS Trust

Trust Wide

London

W2 1NY

Employer's website

https://www.imperial.nhs.uk/

Details

Date posted: 15 January 2026

Pay scheme: Agenda for change

Band: Band 4

Salary: £33,094 to £36,195 a year inclusive

Contract: Permanent

Working pattern: Full-time

Reference number: 290-WCCS-2345

Job locations: Trust Wide, London, W2 1NY