Training, Learning & Development Specialist

Jonathan Lee Recruitment Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment consultancy in the UK is seeking a Training, Learning & Development Specialist to design and deliver impactful training programmes for frontline staff. This role involves conducting training needs analyses, facilitating onboarding, and supporting leadership development. Ideal candidates will have proven experience in training, excellent facilitation skills, and a proactive approach. This opportunity offers a dynamic environment for professional growth.

Qualifications

• Proven experience in training, learning, and development.
• Strong skills in engaging diverse audiences.
• Expertise in delivering training in multiple formats.

Responsibilities

• Design and deliver training programmes for frontline agents.
• Conduct training needs analyses to identify skills gaps.
• Facilitate onboarding programmes for new hires.
• Support leadership development through coaching.

Skills

Facilitation and presentation skills

Training content design

Communication skills

Organisational skills

Motivation and engagement

Job description

Overview

Training, Learning & Development Specialist - (phone number removed) - £27.30/hr Umbrella rate (Inside IR35)

Are you passionate about empowering individuals and driving exceptional customer experiences? This is your chance to join a forward-thinking organisation as a Training, Learning & Development Specialist. In this role, you'll play a pivotal part in shaping the skills, confidence, and knowledge of frontline staff and team leaders, ensuring they deliver outstanding service every time. With a focus on innovation, collaboration, and continuous improvement, this opportunity promises to be both rewarding and impactful.

Responsibilities

• Design, develop, and deliver engaging training programmes for frontline agents and team leaders, both in-person and virtually.
• Conduct training needs analyses to identify skill gaps and learning opportunities.
• Create tailored learning materials, guides, and e-learning content for customer service operations.
• Facilitate onboarding programmes for new hires, ensuring they transition smoothly into the business.
• Support leadership development through coaching sessions, workshops, and targeted learning interventions.
• Monitor training effectiveness, gather feedback, and continuously refine learning experiences to meet evolving needs.

Qualifications

• Proven experience in training, learning, and development, ideally within a customer service or contact centre environment.
• Strong facilitation and presentation skills, with the ability to engage diverse audiences effectively.
• Expertise in designing and delivering training content across multiple formats, including classroom, virtual, and e-learning.
• Excellent communication and interpersonal skills, with the ability to inspire and motivate learners.
• A proactive and self-motivated approach, paired with strong organisational and time management skills.

Location

Location: This role is based in Whitley, offering a dynamic and collaborative environment for professional development.

Apply

Interested?: If you're ready to make a lasting impact and take your career to new heights, apply now to become a Training, Learning & Development Specialist. Don\'t miss this opportunity to be part of something extraordinary!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.