Training and Quality Lead

Arthur J. Gallagher & Co. (AJG); Blisworth, Tamworth; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading global insurance firm is seeking a dynamic Training and Quality Lead to oversee training and quality initiatives across multiple departments. This role requires expertise in motor claims handling and a commitment to high service standards. Responsibilities include developing training programs, conducting inductions, and collaborating with various teams to enhance employee skills. The position offers a competitive salary, generous benefits, and opportunities for professional growth, while promoting a diverse and inclusive workplace.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance coverage

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• Experience with motor claims handling, ideally within Third Party Administrator.
• Ability to work independently with effective self-motivation.
• Commitment to delivering high service levels and accountability.

Responsibilities

• Lead the firm's training and mentorship programs across all departments.
• Conduct engaging inductions for new hires to ensure a successful onboarding.
• Deliver training on important topics such as liability and negotiation.

Skills

Motor claims handling experience

Strong collaboration skills

Initiative and self-motivation

Effective delivery of training

Job description

Introduction

At Gallagher Bassett, we help people through challenging moments. Every day we support clients, navigate complexity, and deliver outcomes that make a real difference in people’s lives. We are a fast‑paced team that values empathy, precision, and partnership. Whether you manage claims, support clients, or improve processes, you play a vital role in helping businesses and individuals move forward with confidence. Here you’ll be supported by a culture that values teamwork, curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are seeking a dynamic Training and Quality Lead to join our in‑house law firm Strata Solicitors. To lead the firm’s training, progression, and quality initiatives across all departments.

This is a fantastic opportunity for an experienced professional with a strong technical foundation in motor claims handling to make a real impact in a growing, forward‑thinking legal business.

This role can be based out of either our Tamworth or Blisworth office, with travel to both as required.

How you’ll make an impact

• Lead and deliver the firm’s training, progression, and mentoring programmes across all departments.
• Hold engaging inductions (both in–person and virtual) for new starters, ensuring they feel welcomed, settled, and inspired.
• Deliver training sessions on key topics such as liability, personal injury, quantum, negotiation, insurance principles, and communication.
• Work closely with Operations Managers and Claims Managers to identify team development needs and implement solutions.
• Oversee CPD and e‑learning, actively collaborating with operations to ensure compliance and completion.
• Ensure all firm policies, procedures and business documentation (internal and external) are up to date and compliant.
• Collaborate with key stakeholders, including Learning & Development, to align training with business objectives.

About you

• Motor claims handling experience with a solid technical foundation, ideally within TPA.
• Ability to work independently, demonstrating initiative, enthusiasm, and self‑motivation.
• Commitment to delivering the highest levels of service and accountability.
• Strong collaboration skills to work effectively with Directors and Business Managers.
• Experience mentoring employees, with confidence delivering training both in–person and virtually.
• Eligible to work in the UK.
• Full UK driving licence and access to vehicle for travel between offices.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

Other benefits include

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more…

We value inclusion and diversity

Gallagher embraces diversity and inclusion. We are Disability Confident Committed and aim to provide reasonable adjustments throughout the recruiting and employment process. We are an equal opportunity employer and are committed to diversity and opportunity for all, and are opposed to any form of less favourable treatment on the grounds of gender, gender identity, marital status, partnership status, age, national origin, ancestry, disability, medical condition, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.