Training Advisor

Constant Recruitment Ltd; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading training provider in the United Kingdom seeks a Training Advisor to assist potential learners with their training course enrolment. The role involves providing guidance, managing documentation compliance, and building relationships with employers. The ideal candidate excels in customer service, has strong administrative skills, and a positive attitude. This position offers an excellent opportunity to contribute to the growth and success of learners.

Qualifications

• Must have experience in providing advice and guidance to potential learners.
• Proven ability to manage documentation accurately and compliantly.
• Strong relationship management skills with stakeholders.

Responsibilities

• Provide professional advice and guidance to potential learners.
• Liaise with employers to ensure training provisions meet their needs.
• Facilitate smooth enrolment processes for learners.

Skills

Great customer service skills

Extensive administration skills

Relationship building

Compliance management

Job description

Do you love assisting potential new learners with the enrolment stage of their training course?

Would you thrive in a role that makes use of your great customer services skills?

Do you enjoy making sure documentation is 100% compliant?

As a Training Advisor, you will be accountable for liaising with potential learners and employers, to provide advice and guidance on the nature, duration and commitment required for every course provided by our client, ensuring that both the learner and employer understand the intricacies of the course before they make an informed decision on the correct path for them.

You will be responsible for completing relevant paperwork, ensuring its accuracy and compliance

What you will be doing

• Providing professional and informative advice and guidance to potential learners
• Ensuring that all learners enrol on to appropriate courses and understand what is expected of them.
• Liaising and building relationships with employers to ensure that training provisions meet their business requirements.
• Discussing funding options with potential learners and employers based on the eligibility criteria and DFE guidelines.
• Carrying out enrolment interviews with potential learners over a virtual platform which are recorded to use as evidence of suitability.
• Facilitating a smooth enrolment process, ensuring learners and employers understand the course content, course duration, mode of delivery and expected weekly amount of study time during and outside of normal working time.
• Ensuring learner has agreed course details and all details are correctly entered onto the Digital Apprenticeship Service for employers to approve.
• Arranging initial online functional skills assessments with learners and providing feedback and advice on their scores as appropriate.
• Presenting enrolment paperwork to both the learner and employer, ensuring both fully understand the terms and conditions of training and who is funding their training.
• Achieving contractual targets as defined by the company, to include a reduction in the number of learner withdrawal statistics each month.
• Provide a positive and warm approach to both new learner and employer.

Administration and compliance

• Setting expectations for when completed course application paperwork needs to be returned by the learner and employer, ensuring internal deadlines are met.
• Maintaining accurate learner records on the internal database
• Must have extensive administration skills and the ability to move from one software system to another, quickly whilst checking and storing data
• Accurately maintaining the database of candidates, ensuring that all potential learners are informed of exactly where they are in the enrolment process.
• This role requires a positive, upbeat personality to encourage new learners with their enrolment and learning journey
• Completing all relevant company paperwork to a compliant

This role is vacant due to an internal promotion. This is a great opportunity to join a market leader in the provision of training in the workplace.