Training Administrator

Bond Solon; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A respected training organization in the UK is seeking a Client Services Co-ordinator to manage training events and maintain high service quality. You will assist with administration, develop relationships with clients and trainers, and ensure the smooth operation of training logistics. The ideal candidate has strong administrative experience, excellent communication skills, and is proficient in Microsoft Office. This role offers hybrid working options along with an extensive benefits package including a performance-related bonus and health initiatives.

Benefits

Performance-related bonus

Pension

Healthcare

Subsidised gym memberships

Cycle to work scheme

Qualifications

• Experience in an administrative position, ideally in a similar role.
• Proficient user of Microsoft Office applications.
• Excellent communication and customer service skills.
• High level of accuracy and attention to detail.

Responsibilities

• Assist in the administration of the Company's training events.
• Maintain quality of service to clients.
• Develop working relationships with clients and trainers.
• Liaise with clients to determine details of training.

Skills

Microsoft Office

Customer service skills

Communication

Attention to detail

CRM experience

Job description

Overview

Why do we want you?

You are a strong Administrator who loves working in a client focused environment and who is looking for a varied, busy role. Ideally, you have experience of working within an administrative function in a professional Training organisation / Learning & Development department although that is not essential as long as you have administration and customer service skills.

About us

For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety , innovation and purpose , you’ll find them all and more here.

Responsibilities

Job purpose, tasks and responsibilities

Internally, known as Client Services Co-ordinator, your duties will be :

• To assist in the administration of the Company's training events
• To maintain the quality of Bond Solon's service to clients
• To develop and maintain professional working relationships with clients, trainers and internal teams
• Liaising with clients to determine details of inhouse training
• Liaising with trainers to ensure they have the correct documentation and venue (or virtual platform) details
• Liaising with internal venue teams to finalise delegate numbers, room requirements etc.
• Trouble shooting virtual platform issues
• Liaising with accreditation bodies overseeing the company’s qualifications
• Ordering course materials and confirming delivery by deadline date
• Dealing with queries from clients and internal teams
• Dealing with feedback forms / feedback form links
• Providing cover for other staff members when necessary

Essential and desirable capabilities

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

You will also need

• To be a proficient user of Microsoft office applications
• Experience creating events using virtual meeting platforms, e.g Teams / Zoom
• Excellent communication and customer service skills
• High level of accuracy and attention to detail
• To be a good team player
• Experience in an administrative position, ideally in the same or a similar role
• Experience using a CRM
• Advanced English written and verbal skills

Additional qualifications

Wherever you are in your career and whatever your expertise, we look for people who :

• are passionate about providing high quality solutions to our customers
• love varied work that plays to their strengths while helping them develop
• want to work together to learn, grow and achieve common goals
• are excited to be part of a diverse and unique global community
• who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

Wherever you are in your career and whatever your expertise.................... You are naturally supporting of others and enjoy building relationships through your empathetic, collaborative style. You are resilient and adapt to change with ease and you have a strong attention to detail., You love supporting others which you do through your empathetic and collaborative approach. You are social and a strong relationship builder. You are a natural planner with amazing attention to details and problem-solving abilities that are second to none., You thrive on developing others and naturally build strong relationships through your sociability and empathetic nature. You are a strong verbal communicator with the ability to adopt critical thinking when needed. Before you go....

What we’ll give you

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.

Bring what makes you unique

We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria. If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please visit our website.

Our specialist courses and qualifications support clients to instil core knowledge and skills to comply with the law to achieve their purpose. Join us, and you’ll immerse yourself in a business full of opportunity that values variety , innovation and purpose . You can make a tangible impact in our sector. Find what you’re looking for at Bond Solon . Apply now .