Trainer - Samsung Experience Store

Partner Retail Services; Stratford-upon-Avon; On-site; GBP 28,000 - 31,000; Full time

Job summary

A dynamic retail company in Stratford-upon-Avon is seeking a Galaxy Workshop Trainer to deliver engaging tech presentations and workshops. This role emphasizes delivering exceptional customer experiences and connecting Samsung’s technology with valued customers. Candidates should be strong communicators with a passion for tech and experience in retail or customer service. The position offers a full-time contract with a competitive salary and bonus potential.

Qualifications

• Confident in presenting to and educating customers.
• Ability to tailor communication to different audiences.
• Experience in delivering presentations to large audiences.

Responsibilities

• Deliver engaging tech product presentations and workshops.
• Foster customer loyalty by addressing questions post-training.
• Educate on product functionalities and benefits.

Skills

Strong communicator

Ability to tailor communication

Curiosity and passion for tech

Experience in presentations

Retail or customer service experience

Job description

Galaxy Workshop Trainer

Full Time - 40HR

Salary - £28,000 - £31,000

Bonus potential - 20%

Stores Recruiting - SES Stratford

Role Summary

As a Galaxy Workshop Trainer, you will be a crucial part of our store teams, connecting Samsung’s innovative technology with our valued customers. Your main task is to deliver exceptional, personalised brand experiences, making us the preferred choice on the high street. Leading Galaxy workshops, you will use your product knowledge to boost customer and colleague engagement. Success in this role requires confidence in customer interactions, presenting to people and thriving in a dynamic retail environment, embodying our core values to strengthen the bond between our customers, your colleagues and Samsung products.

Core Responsibilities

• Delivery of Galaxy Workshops
  • Deliver engaging tech product presentations to various audience sizes, showcasing the latest technology through hands‑on experiences.
  • Tailor sessions to customer interests by highlighting relevant features.
  • Encourage in‑store shoppers to attend Galaxy Workshops and return for additional sessions.
  • Support store colleagues with customer demonstrations and promote Galaxy Workshop bookings between sessions.
• Customer Experience
  • Deliver exceptional customer experiences through personalised product presentations and workshops.
  • Foster loyalty and satisfaction by addressing specific customer questions post‑training.
  • Clearly communicate the unique selling points of tech products during demonstrations.
• Driving product engagement with Customers and Colleagues
  • Educate customers and colleagues on tech product functionalities and benefits, creating meaningful connections during demonstrations.
  • Showcase features to reinforce brand identity, deliver with enthusiasm and expertise, and adapt to upsell.
  • Capture daily activity data and ensure NPS surveys are completed.
  • Keep colleague training up to date and front of mind with the full store team.
• Create a fun and engaging atmosphere while delivering
  • Infuse excitement and positivity into customer experiences.
  • Create a fun, welcoming atmosphere during workshops, making interactions enjoyable and informative.
  • Your energy and enthusiasm will make the brand memorable.

Evidencable Knowledge, Skills and Experience

• Strong communicator, confident in presenting to and educating customers.
• Ability to tailor your communication approach to different audiences whilst understanding individual needs.
• Curiosity and passion for the latest tech.
• Proven experience in delivering presentations to large audiences.
• Experience in retail or customer service and following a customer journey.
• Thrives in a dynamic and fast‑paced retail environment.
• Friendly and confident with an engaging approach.
• Able to work well as part of a local team and part of a remote field team.