Trainee Service Technician

ZipRecruiter; Nottingham; On-site; GBP 25,000; Full time

Job summary

A healthcare solutions provider in Nottingham is looking for a Trainee Service Technician to join their team. The role involves delivering and maintaining medical devices with full training provided. Candidates should possess a full valid UK driving licence and demonstrate excellent customer service skills. This position offers a competitive salary and a range of benefits, including a contributory pension scheme and 33 days of annual leave.

Benefits

Basic starting salary up to £25,000 per annum

Contributory pension scheme

33 days’ annual leave allowance

Employee Ownership Trust benefits

Discounts on shopping and holidays

Qualifications

• Mechanical or electrical interest/experience desirable but not essential.
• Ability to communicate effectively.
• Basic knowledge of hygiene and safety rules would be desirable.

Responsibilities

• Ensure effective delivery and maintenance service to customers.
• Deliver clean, ready-to-use products to customer sites.
• Collect products after use and return to the service center.

Skills

Customer service skills

Proactive attitude

Basic PC skills

Communication skills

Education

Full valid UK driving licence

Job description

Overview

Trainee Service Technician – Nottingham. Are you ready to start your career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

Medstrom has disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes. Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), giving each employee a vested interest in the company and a share in its success. We are looking for a dedicated Trainee Service Technician to join us and help provide high-quality products to customers across Nottingham.

Benefits

• Basic starting salary of up to £25,000 per annum + on-call payments
• On-call rotation after training, one week per cycle for all technicians
• Contributory pension scheme
• 33 days’ annual leave allowance
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme, along with other wellbeing benefits
• Salary sacrifice schemes, including Cycle to Work
• Full induction, with great training and support from dedicated team members
• Receive a treat on your birthday
• Death in Service benefit provided
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments.

• Deliver clean, ready-to-use products to customer sites
• Collect products after use and return to the service centre location
• Disinfect, function check, repair, and electrical safety test products – full training will be given
• Complete records of testing, delivery and collection within our computerised system
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours

37.5 hours per week, working Sunday to Thursday (Sun and Mon 8am – 6pm; Tue to Thurs 8am – 3.30pm / 10.30am – 6pm).

About You / Qualifications

• Mechanical or electrical interest/experience desirable, but not essential, as full training will be provided
• Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
• Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable but not essential
• A proactive, ‘can-do’ attitude, keen and enthusiastic
• Excellent customer service skills
• The ability to communicate effectively
• The ability to work under your initiative and follow procedures to achieve deadlines
• Basic PC skills, including email and MS Office
• A DBS check (or willingness to complete one)
• Basic knowledge of hygiene and safety rules would also be desirable

Equal Opportunities

Webrecruit and Medstrom are equal opportunities employers, value and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. Medstrom operates a zero-tolerance policy towards any harassment, of any kind, towards our colleagues.