Trainee Customer Service/Planner

Berry Recruitment; Bicester; On-site; GBP 26,000; Full time

Job summary

A local recruitment agency is seeking a motivated Trainee Customer Service/Planner in Bicester. You will take on responsibilities such as scheduling work, managing inboxes, and maintaining client relationships. Candidates should have strong organizational and communication skills and be able to travel to the location. This is a full-time, office-based role offering a salary of £25,500 per annum.

Qualifications

• Must have access to your own transportation due to the location.
• Confident and comfortable communicating over the phone with internal and external parties.
• Ability to form and maintain professional relationships.

Responsibilities

• Manage a busy shared inbox and personal inbox effectively.
• Schedule and allocate work to internal engineers and subcontractors.
• Update in-house system consistently.
• Raise various jobs and purchase orders daily.

Skills

Great organisational and time management skills

Strong written communication skills

Excellent communication skills

Attention to details

Job description

Berry Recruitment are NOW hiring for a committed and motivated Trainee Customer Service/Planner to work for a small and supportive organisation in a small village near Bicester, Oxfordshire.

Commutable from Thame, Haddenham, Bicester and Aylesbury.

Role:Trainee Customer Service/Planner

Salary: £25,500 per annum

Location: Bicester Oxfordshire

Hours: Monday to Friday – Office Based

Key Responsibilities of the Trainee Customer Service/Planner

• Comfortable and confident talking on the phone to internal and external people.
• Excellent time management – responding quickly and effectively to client queries/general emails.
• Responsible for managing a busy shared inbox as well as your own personal inbox.
• Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner.
• Prioritising important works to ensure the SLAs are met which have been set by the client.
• Consistently updating in-house system.
• Raising various jobs and purchase orders daily.
• Working as a team to complete various daily tasks.
• Form and maintain working relationships with work colleagues, account managers, engineers and clients.

About you:

• Must have access to your own transportation due to the location.

• Great organisational and time management skills.
• Confident and comfortable communicating over the phone with internal and external parties.
• Strong written communication skills for responding to emails.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Ability to form and maintain professional relationships with colleagues, account managers, engineers, and clients.
• Ability to work effectively as part of a team to complete daily tasks.
• Great attention to details.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!'

For more information and to apply, contact the Oxford branch of Berry Recruitment – 01865 777733 or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.