Trading Operations Support Agent

Vertus; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading fintech company is seeking a Trading Operations Support Agent to ensure seamless copy trading operations and system reliability. This fully remote, full-time role requires expertise in FX trading, MetaTrader platforms, and cloud infrastructure monitoring. Responsibilities include providing technical support to key account clients and developing monitoring tools. Candidates should possess strong analytical skills and be self-motivated. The company offers professional development opportunities in fintech operations and exposure to institutional-level trading infrastructure.

Benefits

Flexible remote work environment

Opportunity for professional development

Exposure to institutional-grade trading infrastructure

Qualifications

• Proven experience in FX trading with understanding of execution mechanics.
• Knowledge of MetaTrader platforms and copy trading systems.
• Strong analytical and communication skills.

Responsibilities

• Provide technical support to clients on trading operations.
• Investigate trade discrepancies in copy trading.
• Monitor and develop dashboards for infrastructure health.

Skills

FX trading knowledge

MetaTrader 4 and 5 platforms

Cloud infrastructure monitoring

Database monitoring and SQL

Analytical problem-solving

Technical communication

Self-motivation

Tools

Google Cloud Platform

Supabase

Grafana

Prometheus

Job description

We are seeking a Trading Operations Support Agent to support the link between our key account clients and our technical infrastructure. This fully remote, full-time role combines trading expertise with technical monitoring to ensure seamless copy trading operations and system reliability.

Key Responsibilities

• Client Support & Trading Operations (60%)
• •Provide first-line technical support to key account clients regarding MetaTrader 4/5 trading operations
• •Investigate and resolve trade discrepancies between master and follower accounts in copy trading environments
• •Analyze trading anomalies including slippage, commission discrepancies, execution delays, and pricing mismatches
• •Document broker-side issues and coordinate resolution with liquidity providers
• •Work with Social Trader Tools platform and other copy trading solutions to troubleshoot execution issues
• •Maintain detailed logs of support tickets and resolution procedures
• Infrastructure Monitoring & Development (40%)
• •Build and maintain real-time monitoring dashboards for virtual machine health and Google Cloud Platform (GCP) resources
• •Monitor Supabase database performance, connections, and data integrity
• •Develop automated audit tools to detect trade execution anomalies
• •Create alerts and notification systems for critical infrastructure events
• •Document system architecture and monitoring procedures
• •Provide on-call support during emergency situations outside regular business hours

Required Qualifications

• Trading Knowledge
• •Proven experience in FX trading with deep understanding of trade execution mechanics
• •Practical knowledge of MetaTrader 4 and MetaTrader 5 platforms
• •Understanding of copy trading systems and their operational challenges
• •Ability to identify and explain slippage, spread variations, commission structures, and requotes
• Technical Skills
• •Familiarity with cloud infrastructure monitoring (GCP preferred)
• •Experience with database monitoring and SQL queries
• •Basic understanding of API integration and webhooks
• Professional Skills
• •Strong analytical and problem-solving abilities
• •Excellent written communication for technical documentation and client interactions
• •Self-motivated and capable of working independently in a remote environment
• •Ability to remain calm under pressure during system incidents
• •Availability for occasional after-hours emergency response
• Preferred Qualifications
• •Previous experience with Social Trader Tools or similar copy trading platforms
• •Familiarity with Supabase or similar backend-as-a-service platforms
• •Experience with Grafana, Prometheus, or similar monitoring tools
• •Understanding of financial market microstructure
• •Background in fintech or prop trading operations

Work Arrangement

• •Location: Fully Remote
• •Schedule: Full-time with on-call rotation for emergencies
• •Time Zone: ideally UK / EU

What We Offer

• •Opportunity to develop expertise at the intersection of trading and technology
• •Flexible remote work environment
• •Professional development in fintech operations
• •Exposure to institutional-grade trading infrastructure